You will analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.
Key responsibilities
You will develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
Using evidence-based insights, you will support informed decision-making and customer advocacy across a complex, high-profile public transport environment.
You will also contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.
What you need
You have experience in data analysis, customer insights, operational performance, or a related discipline.
You are comfortable working autonomously in a quick-paced environment, analysing large and complex datasets, and translating qualitative and quantitative information into clear, actionable insights.
You are a critical thinker with strong problem-solving skills and a keen eye for detail.
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📌 Customer & Operations Analyst (New South Wales)
🏢 Sydney Metro
📍 New South Wales