SENIOR TECHNICAL BUSINESS ANALYST – St Leonards, Sydney
Fixed-Term Contract until June ****
Hamilton Island is seeking an experienced Technical Business Analyst – Hotel Systems to join our growing technology team and support a major transformation of our hotel technology environment.
Reporting to the Director of Program Delivery, you'll play a key role in the transition from our legacy Property Management System (PMS) to a modern cloud-based platform, connecting business needs with technology solutions across hotel operations and the broader guest journey.
This role sits at the intersection of business, technology and delivery.
You'll work closely with hotel operations, project teams, architects and technology vendors to understand how our systems need to work together, support technical and solution decisions, and help ensure the new solution works effectively from design through testing, cutover and transition into BAU.
We're looking for someone with strong enterprise systems experience who can understand both the operational and technical sides of a major platform implementation.
Experience implementing or transitioning Property Management Systems (PMS), ERP, reservations or similar enterprise platforms is highly desirable, with hospitality technology experience particularly valuable.
Why you'll love working with us
Work-life balance –
office-based Monday to Thursday with work-from-home Fridays
Exclusive perks –
free on-site gym, subsidised fitness classes, discounts on health and travel insurance, and Family & Friends rates on Hamilton Island
Excellent location –
conveniently located near St Leonards Station and Crows Nest Metro
Major transformation –
play a key role in the replacement of a core platform supporting Hamilton Island's hotel operations
Broad technology exposure –
work across PMS, reservations, payments, housekeeping, guest communications and connected business systems
Collaborative environment
– partner with hotel operations, project teams, architects and specialist technology vendors
What you'll be doing




Provide technical business analysis across the implementation of a new Property Management System and associated hotel technology
Connect business requirements and operational processes with solution capabilities, helping translate between hotel teams, project delivery, architects and technology vendors
Develop a strong understanding of end-to-end resort and guest processes and how these are supported across the PMS and connected systems
Work with vendors and internal technology teams to shape solution designs and ensure they are practical, supportable and aligned with business needs
Act as a technical point of contact for the project team, helping investigate issues, evaluate options and resolve technical questions
Challenge vendor proposals, assumptions and solution designs where appropriate, considering the broader technology environment and end-to-end guest journey
Lead or support integration analysis, interface requirements, data flows and migration activities across the PMS and connected platforms
Provide technical guidance through System Integration Testing (SIT) and User Acceptance Testing (UAT), including test coverage, defect investigation, root-cause analysis and coordination of resolution across systems and vendors
Work with business SMEs during UAT to distinguish process, configuration, integration, data and product issues and drive these through to resolution
Support data migration, reconciliation and validation to ensure legacy information is transitioned accurately into the new platform
Identify technical risks, dependencies and design decisions early and work with the appropriate teams to resolve them
What we're looking for
Significant experience working with enterprise business applications in a technical business analyst, senior systems analyst, solution consultant,



technical lead or similar role
Demonstrated experience implementing, replacing or significantly upgrading a Property Management System, ERP, reservations platform or similarly complex enterprise system
Experience supporting a major system implementation through design, configuration, integration, data migration, SIT, UAT, cutover and go-live
Strong understanding of enterprise applications, integrations, APIs, interfaces and data flows
Experience diagnosing complex issues spanning application configuration, integrations, data and business processes
Ability to understand business and operational processes and translate these into practical technical solutions
Experience working with third-party technology vendors and the confidence to challenge designs, assumptions and proposed solutions
Strong problem-solving skills and the ability to work through complex technical and operational issues
Ability to provide practical technical guidance to project managers, business stakeholders and delivery teams
Excellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences
Experience with hotel Property Management Systems and associated hospitality technology would be highly regarded
Experience with Agilysys, Oracle Hospitality, Infor, Mews, RMS, Stayntouch or other major PMS platforms would be advantageous
Experience within hotels, resorts, tourism or another complex operational environment would be advantageous
A degree in Information Systems, Technology, Business or a related discipline, or equivalent industry experience, is desirable
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember.
#J-*****-Ljbffr

📌 Technical Business Analyst (Sydney)
🏢 Rpmglobal
📍 Sydney