NSW Team Leader - Minor Home Assesing (Lidcombe)
Lead and develop a high-performing Home Assessing team
Drive technical quality, customer outcomes and continuous improvement
Build your leadership career with a leading Australian insurer
Lead a skilled home assessing team, influence best practice and build your career in a supportive, growing claims environment with real impact.
Home Assessing Team Leader | Lead, Coach & Make an Impact
Ready to step into a leadership role where your technical knowledge and people skills can make a real difference?
Join a leading Australian insurer as a Home Assessing Team Leader, where you'll lead, coach and develop a team of Home Assessors while helping drive quality, consistency and customer outcomes across the claims function. This is an opportunity to combine your home assessing or residential building expertise with genuine leadership exposure, influence best practice and take the next step in your career.
Who will you be working with?
You'll be joining an established Home Claims function with a strong focus on customer outcomes, technical quality and continuous improvement. You'll work alongside experienced claims professionals and industry stakeholders in a collaborative environment where ideas are encouraged and development is supported.
With access to ongoing leadership development and exposure to broader claims initiatives, you'll have the opportunity to build your leadership capability while making a meaningful contribution to how the team operates and performs.
What are the benefits?
Competitive package of $112,936 – $129,875
Performance-based bonuses and rewards
Ongoing leadership training and professional development
Paid wellness,



volunteering and parental leave
Employee discounts on insurance products
Supportive team culture with celebrations and social events
What will you be doing?
Lead, coach and mentor a team of Home Assessors to deliver high-quality claims outcomes
Provide technical guidance and support across scoping, cost validation, compliance and assessment practices
Monitor team performance against key quality, productivity and customer service KPIs
Manage escalated claims, complaints and complex customer or stakeholder matters
Drive continuous improvement across Home Claims processes, systems and ways of working
Identify opportunities to improve cost control, efficiency and overall claims performance
Build strong relationships with internal and external stakeholders, including builders, restorers and industry partners
Support capability development, performance management, recruitment and workforce planning
What do you need?
Proven experience leading, coaching and mentoring a professional team
Previous Home Assessing, estimating or residential building experience— essential
Minimum 2 years' experience in Home Assessing or the Building Industry
Demonstrated ability to manage performance, provide constructive feedback and develop team capability
Strong communication, negotiation and stakeholder management skills
Excellent organisational skills and the ability to manage competing priorities
Insurance or claims experience is preferred, but not essential
If you're ready to move into a leadership role where you can develop people, influence technical standards and contribute to a growing Home Claims function, this is an chance worth exploring.
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📌 Nsw Team Leader - Minor Home Assesing (Lidcombe) (New South Wales)
🏢 Fuse Recruitment
📍 New South Wales