Job Description
Service Advisor
n
Join a Leading Kubota & Merlo Dealership Supporting Queensland's Construction & Agricultural Industries
n
At Allclass, we pride ourselves on being responsive, friendly experts delivering peace of mind to our customers. As a proudly Queensland-owned and family-operated Kubota dealership with over 30 years in business, we continue to grow across the state with branches spanning from South East Queensland to North Queensland.
n
We are currently seeking a motivated and customer-focused Service Advisor to join our Cairns team. This role is ideal for someone who enjoys building strong customer relationships, and has a passion for delivering exceptional aftersales support.
n
As the key link between our customers, technicians, and parts department, you'll play a critical role in ensuring service jobs run smoothly from booking through to completion.
n
About the Role
n
Reporting to the Branch Manager, your responsibilities will include:
n
n
Managing customer service enquiries over the phone, face-to-face and via email
n
Booking and coordinating machinery servicing and repairs
n
Creating and managing service repair orders
n
Liaising with technicians regarding job progress and timeframes
n
Communicating repair updates and recommendations to customers
n
Coordinating parts availability with the Parts Department
n
Processing invoices and explaining charges to customers
n
Assisting with warranty administration and service documentation
n
Managing multiple jobs and customer interactions simultaneously
n




Identifying opportunities for preventative maintenance and additional service work
n
Maintaining accurate customer records within dealership systems
n
Supporting a safe and organised workshop environment
n
n
About You
n
To be successful in this role, you will ideally possess:
n
n
Previous experience in a Service Advisor, Service Administration, or customer service role
n
A mechanical or similar trade qualification or mechanical aptitude/ exposure to machinery, automotive, agriculture, construction, or heavy equipment industries
n
Strong communication and relationship-building skills
n
Excellent organisational and time management abilities
n
The ability to multitask and prioritise in a busy setting
n
Strong attention to detail and administrative accuracy
n
A proactive and solutions-focused mindsetConfidence working with computer systems and service software
n
A commitment to teamwork and delivering excellent customer service
n
n
Why Join Allclass?
n
n
Work with a recognised Kubota & Merlo dealership and industry-leading products
n
Be part of a supportive, team-oriented culture
n
Opportunities for career development and progression
n
Stable, long-term employment with a growing Queensland business
n
Ongoing training and development opportunities
n
n
If you're someone who enjoys helping customers, coordinating moving parts, and being part of a hardworking team, we'd love to hear from you.
n
Service Coordinator, Service Administrator, Workshop Administrator, Service Advisor, Scheduler, Customer Service Coordinator and Maintenance Coordinator

📌 Service Advisor (Queensland)
🏢 Allclass
📍 Queensland