What makes Cognizant a unique place to work? The combination of rapid growth and an international and cutting-edge setting! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
The End User Computing (EUC) Support Engineer / Desktop Support Technician is responsible for providing Level 1 and Level 2 technical support for end-user devices, operating systems, collaboration tools, and workplace technologies. The role involves troubleshooting Windows, MacOS, mobile devices, Microsoft 365 applications, Active Directory account issues, printers, meeting room technologies, and basic network connectivity problems. The engineer ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adherence to service management processes.
Mandatory Skills:
Technical Skills:
Windows 10 & Windows 11 Administration and Support
Laptop and Desktop Hardware Troubleshooting
MacOS Support
Mobile Device Support (iOS/Android)
Microsoft 365 Applications (Outlook, Teams, OneDrive, Office Apps)
Active Directory User and Group Administration
Password Reset and Access Management
Printer and Multi-Function Device (MFD) Support
Incident and Service Request Management
Basic Network Troubleshooting (WiFi, LAN, VPN)
Soft Skills:
Strong customer service and communication skills
Troubleshooting and analytical problem-solving ability




Documentation and ticket management skills
Ability to work with cross-functional teams and vendors
Time management and prioritization skills
Duties and Responsibilities:
Provide technical support for Windows 10, Windows 11, laptops, desktops, MacOS devices, and mobile devices.
Troubleshoot and resolve issues related to Microsoft 365 applications, email, user access, and system configurations.
Manage user accounts, security groups, password resets, and access requests using Active Directory.
Diagnose and resolve printer and multi-function device (MFD) issues, including connectivity and driver-related problems.
Support end-user device provisioning, software deployment, and device management using SCCM, MECM, and JAMF.
Provide support for Zoom Rooms and Webex Rooms, including meeting room setup, troubleshooting, and user assistance.
Investigate and resolve basic networking issues involving LAN, WiFi, VPN, and connectivity problems.
Log, categorize, prioritize, track, and resolve incidents and service requests in accordance with SLA requirements.
Escalate unresolved issues to appropriate internal IT teams or third-party vendors and coordinate resolution efforts.
Maintain accurate records of incidents, asset inventories, troubleshooting activities, and technical documentation.
Assist with software installations, system upgrades, and end-user onboarding activities.
Ensure compliance with IT policies, security standards, and operational procedures.
Deliver excellent customer support and maintain a high level of user satisfaction.
Salary Range: $85,000 to $95,000
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
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📌 Field Service Engineer (New South Wales)
🏢 Cognizant
📍 New South Wales