Allcare Gynaecology Ptd. Ltd. – Cooks Hill NSW
Allcare Gynaecology provides specialist Gynaecological consultation in our specialist suites at Cooks Hill and Maitland.
The successful candidate will need to be able to work from both locations, as well as flexibly at home when required. ( Usually 1 week per month when the practice is closed.
Due to high patient workload on certain days within the month the Receptionist will be required to work paid overtime until 6pm. The hours of the practice and the role are between 8:30am and 6pm.
About Us:
At Allcare Gynaecology, we aim to provide women with expert gynaecological services. We approach every woman with sincerity and compassion. Our approach is wholistic, considering all aspects of each woman's health. We also aim to provide women with information to help them understand different options in approaching their health concerns. We are sensitive, collaborating with women and their healthcare team to develop a treatment plan that will work for each woman and her lifestyle.
Culture Values:
Care, compassion and kindness for each client, their family members and our colleagues.
Allcare Gynaecology is primarily concerned with improving women's health and helping women achieve improvements through medical, surgical and alternative therapies. Our focus is to empower women in their healthcare decisions and support them to have a quick return to normal activities if surgery is recommended with minimally invasive surgical techniques.
About The Role:
The role of the Medical Receptionist at Allcare Gynaecology is to provide exceptional, welcoming and helpful customer service to our patients and efficient and comprehensive administrative and chaperoning support to our team.



You will work closely with General Practitioners and Allied Health practitioners in supporting the provision of a high level of professional service to our patients.
The role is quick paced and requires outstanding customer service skills to engage with patients in person and on the phone, a high level of focus, attention to detail, forward planning and strong time management and scheduling skills. You will also be required to provide accurate and prompt accounts management support and be proactive in providing clear communication with our team in a timely manner. A solution orientated mindset along with a supportive team focus will greatly enhance your success in this role.
This role is a permanent part-time position, approximately 20 hrs per week. Part of this position may require working from home. You will also be required to cover annual & sick leave.
In the position of Medical Receptionist, you will report directly to our Practice Manager and Dr Tania Morgan, Managing Director of Allcare Gynaecology and perform the following tasks as required:
Engage with patients and medical practitioners as the primary contact for all enquiries
Chaperone gynaecological and ultrasound appointments at Maitland and Cooks Hill locations
Clean instruments and ensuring office and laboratory supplies are always kept at optimum levels
Keep the calendar up to date for patient appointments, surgeries and meetings
Use medical software for booking appointments, medical billing, arranging surgical lists




Collect patient information accurately and comprehensively
Send out new patient letters, registration and consent forms
Manage clinical documentation, referrals, patient records and correspondence
Check in patients upon arrival at consultations
Take payments, conduct invoicing and receipting of patient accounts
Update company policies and procedures in collaboration with medical staff.
Weekly meetings with medical staff to ensure smooth running of the practice
Undertake daily banking reconciliation and assist with budgeting
Keep the office, consulting rooms and kitchen areas tidy and clean
Liaise with healthcare providers
Supervise and delegate tasks to junior administrative staff
Coordinate social media, website, blogs updates as needed.
About You:
A genuine desire to care for women
Prior experience in a similar position working with medical specialists
Willing to chaperone some patient gynaecological and ultrasound appointments
Integrity and confidentiality with patient and practice information
Outstanding customer service skills, comfortable fielding questions on the phone
Strategic thinking and ability to improve work processes
Superior spelling, grammar and punctuation skills, with knowledge of basic medical terms
Excellent computer literacy, adept with MS-Office Suite and Gentu medical software
Strong attention to detail and accuracy
Self-motivated and able to manage own workflow
Enjoy working closely with patients and others in the practice
Able to achieve minimum daily targets
Flexible to work extra shifts or hours as required.
Minimum 2 years' experience in a medical specialist practice or similar healthcare setting
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📌 Medical Receptionist (New South Wales)
🏢 Allcare Gynaecology Ptd.
📍 New South Wales