A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike.
Key Responsibilities
Ensure all stakeholders receive the highest level of service and professionalism
Respond to internal queries in a timely, appropriate manner
Communicate effectively with customers and providers
Maintain confidentiality of customer and provider information
Maintain A2 and customer documentation, including newly signed LOAs
Contribute to improvement initiatives
Manage the Service Inbox, actioning and delegating items, escalating to the General Manager where required
Resolve queries received via the service inbox, escalating as needed
Create and manage cases through to completion, including follow-up dates and summary notes




Escalate cases to the Resolutions Manager as required, resolving by set due dates
Develop and update internal process documentation for the Service Team
Keep internal and external documentation up to date
Identify potential savings or improvement opportunities and manage related projects through to completion
Profile
What You'll Bring
Professional qualification/certification or equivalent experience
Valuable interpersonal and communication skills, both verbal and written
Strong initiative and resourcefulness
Excellent planning and self-organisation discipline
Results/goal-oriented approach
Energy industry experience advantageous but not essential
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📌 Customer Resolution Specialist (New South Wales)
🏢 Brunel
📍 New South Wales