About Us
Her Health Practice is a specialist women's health clinic based in Deakin, ACT, offering gynaecology, midwifery, and physiotherapy services. Our team, led by Dr Elizabeth Gallagher (Obstetrician and Gynaecologist) and Marita O'Shea (Pelvic Health Physiotherapist), is dedicated to providing exceptional, patient-centred care to women across all stages of life.
What we're looking for
A strong track record of customer service within a medical setting, paired with genuine warmth towards patients
Prior experience working as a medical receptionist is a must
An upbeat, solutions-focused approach to your work
A warm, confident phone presence and the patience to handle patient questions with courtesy
Strong people skills, with the flexibility to connect with a broad range of personalities
A meticulous, detail-oriented approach
The composure to keep a level head when things get hectic
Comfortable working solo or as part of a team, with minimal hand-holding required
Solid multitasking and time-management abilities
A polished, qualified manner
Nice to have
Background working in a specialist medical clinic
Exposure to medical practice software and Eclipse billing
About the position




Patients form their first impression of our practice through you — whether that's a phone call or walking through the door — which is why customer service sits at the core of this role. We'll provide full training, as we believe strong patient relationships are built over time, and the way our team engages with patients shapes both their experience and our reputation. You'll be liaising regularly with patients, our doctors, nursing staff, and pathology providers, among others.
Typical responsibilities will include:
Handling incoming calls, emails, and messages
Welcoming patients on arrival, processing billing, and general office duties
Coordinating appointment bookings and confirming upcoming clinic and surgery appointments
Sending out medical correspondence daily
Managing patient recall systems and processing referrals for new patients
Supporting our doctors, nurses, and allied health team with administrative tasks
Coordinating with hospital administration and clinical teams
Booking surgical procedures, and scanning clinical notes and results
We're after someone reliable who brings a strong sense of professionalism to their work. Remuneration will be commensurate with experience.
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📌 Practice Manager (Canberra)
🏢 Her Health Practice
📍 Canberra