Sure Insurance is a property insurance expert who strives to 'bring the fair back to insurance' through placing the people at the centre of everything we do.
At the core of the Sure Insurance proposition is the discipline of risk selection through understanding and pricing risk more effectively than our competitors and ensuring that our interactions with consumers are always reflective of our core values:
We act responsibly – we do what's right and we follow through
We are open – we listen and engage with all people and possibilities
We keep it straightforward – we keep things clear and transparent
We make things better – we're proactive and challenge the status quo
We put people first – we act with empathy, dignity and respect
The concept of 'fairness' is part of the Sure Insurance DNA and this starts with looking at consumers' specific risks, not just taking a generalised view based on their broader local area.
About the role:
Reporting to the Claims Manager, you will lead a team of Claims Consultants responsible for managing a portfolio of insurance claims from lodgement through to resolution.
You will provide day-to-day leadership, technical guidance, and support to ensure claims are managed efficiently, compliantly, and in line with Sure Insurance's service standards and values.




The role will suit an experienced claims professional who enjoys developing people, solving complex problems, and contributing to the success of a growing organisation.
Key Responsibilities
Lead, coach and mentor a high-performing claims team
Manage daily workflow, resource allocation and claim escalations
Monitor team performance and service levels to ensure customer and business objectives are achieved
Provide technical guidance and support on complex claims matters
Conduct regular coaching, performance conversations and development planning
Ensure claims are managed in accordance with policy terms, regulatory obligations and internal procedures
Identify opportunities for process improvement and operational efficiencies
Support recruitment, onboarding and training initiatives
Foster a positive, accountable and customer-focused team culture
Collaborate with internal stakeholders to drive continuous improvement and achieve business objectives
About You
Previous experience leading, coaching or mentoring a claims team
Robust technical knowledge of general insurance claims management
Demonstrated ability to drive team performance and service excellence
Excellent communication and stakeholder management skills
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📌 Claims Team Leader - Broker & Strata Team (Queensland)
🏢 Sure Insurance
📍 Queensland