Job Description
About us n
Foundever
is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support
750+ of the world's leading brands
by delivering seamless customer experiences in the moments that matter.
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At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.
About the role n
As a
Customer Service Representative
, you'll join a team of dedicated professionals passionate about delivering exceptional customer service. You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
About you n
We're looking for individuals with:
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Customer service experience
(highly desirable)
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A genuine interest in banking or financial services
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Strong computer skills and the ability to navigate multiple systems
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Resilience and professionalism in a quick-paced environment
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A Grade 12 qualification (or equivalent)
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Student visa holders are welcome!
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What you will do n
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Handle
inbound calls
and assist with a variety of
general banking inquiries
, including: n
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Providing account balances
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Replacing debit and credit cards
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Updating personal information
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Resolving issues with online banking
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Investigating transactions and disputes
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Managing fraud inquiries
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Logging complaints and capturing feedback
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Provide
accurate information
and follow strict
identification protocols
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Note: This role does not involve sales or upselling.
Training period (on-site) n
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Weeks 1-3
: Classroom training, Monday-Friday, 9:00 am-5:30 pm
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Weeks 4-7
: On-the-job training, Monday-Friday. Full-time availability between 8:00 am-8:00 pm required
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Flexible rosters n
We offer
different roster options
to suit your lifestyle:
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Part-time and Full time roesters available
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Work-from-home opportunities available (conditions apply)
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What we offer n
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Full time comprehensive training
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Private healthcare policy discounts
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Staff perks - access to platform with discounted products and services
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Performance based incentives
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Monthly social engagement activities
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Important Information n
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During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations.
100% attendance
is required during training.
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If work-from-home is offered, you'll need a
stable internet connection
and a
quiet, secure workspace
to deliver high-quality customer service.
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Applicants must have
Australian work rights
and pass a full background screening, including police checks (mandatory).
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Start your journey with Foundever today! Speak to our recruitment team to learn more.
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Terms and conditions apply.

📌 Customer Service Representative (Gold Coast)
🏢 Foundever
📍 Gold Coast