Why you'll love this opportunity
Fully paid training – we'll give you the skills and confidence to get started
Career progression – build a career with opportunities to move into senior and leadership roles
Ongoing coaching & development – you're never expected to figure it out alone
Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
Retention bonuses – be rewarded for your commitment
Health insurance discounts and a range of other employee benefits
Supportive team culture – work with people and leaders who genuinely want you to succeed
Stable, full-time employment with a well-established Australian company
Fully paid training – we'll give you the skills and confidence to get started
Career progression – build a career with opportunities to move into senior and leadership roles
Ongoing coaching & development – you're never expected to figure it out alone
Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
Retention bonuses – be rewarded for your commitment
Health insurance discounts and a range of other employee benefits
Supportive team culture – work with people and leaders who genuinely want you to succeed
Stable, full-time employment with a well-established Australian company
Make a difference every day
As part of our Services Australia Tier 1 Digital Support team, you'll help customers access information, navigate digital and self-service channels, and find the support they need.
Every interaction is an opportunity to make someone's day a little easier.
You don't need to know everything on day one. We'll train you.
What we are looking for is someone who can listen, communicate clearly, stay calm under pressure and genuinely wants to help.
What You'll Be Doing
Your day will involve:




Handling inbound calls and customer interactions
Helping customers with their enquiries and finding the right solutions
Supporting customers to navigate digital and self-service channels
Using multiple computer systems to access information and accurately record customer interactions
Building rapport and creating positive customer experiences
Explaining information clearly and confidently
Managing challenging conversations with empathy and professionalism
Working as part of a supportive team to achieve customer service and performance goals
You Don't Need To Have Contact Centre Experience
You could be a great fit if you've worked in:
Customer service
Retail
Hospitality
Administration
Call centres
Sales
Banking or financial services
Government services
Any role where you've regularly helped and communicated with customers
Most importantly, you'll be someone who enjoys helping others and isn't afraid to learn something new.
What We're Looking For
We're looking for people who are:
Naturally customer-focused and genuinely enjoy helping others
Confident communicators who can listen and explain information clearly
Comfortable using computers and learning new technology
Able to multitask across different systems
Resilient and comfortable working in a fast-paced environment
Solution-focused and willing to take ownership of customer enquiries
Motivated to learn, develop and challenge themselves
Reliable,



professional and committed to delivering great customer experiences
Significant Requirements
To be considered for this opportunity, you must:
Be based in Perth
Be an Australian Citizen
Be 18 years or older
Be available to work full-time
Be able to work on-site at our Perth office on Troode Street
Where could this take you?
Starting in customer service doesn't have to be the end of your career journey.
At TSA, we invest in our people and provide opportunities to develop new skills and progress internally.
As you grow your skills and experience, opportunities can include progression into senior customer service, quality, training, workforce, leadership and other specialist roles.
We want this to be more than just a job.
It's an opportunity to build skills, build confidence and build your career.
Be part of #TSAWays
We're proud of our culture and the people who make TSA what it is.
We're committed to creating a workplace where people feel supported, recognised, included and encouraged to grow.
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and recognise the unique skills, perspectives and experiences Indigenous applicants bring to our organisation.
If you are an Indigenous candidate and would like support with your application, please contact
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.
Ready to make a difference?
If you're looking for a role where you can help people, learn new skills, be part of a great team and build a genuine career, we'd love to hear from you.
TSA Group will never ask candidates for financial details during our recruitment process. Legitimate recruitment communication will come from official TSA Group email addresses. #SAU
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📌 Customer Service Representative (Western Australia)
🏢 TSA Group - Australia
📍 Western Australia