What You'll Be Doing
As the Scheme Administrator*, you will be responsible for activities relating to the administration of the Scheme. This position may work across Leave Management** or Levy Management*** as required.
You Will
complete data entry, analysis and information recording
ensure data accuracy, investigate and elevate issues
process and manage requests, enquiries and queries from internal and external stakeholders, including ongoing communication and follow up to ensure resolution
provide a high level of service to Employers to support their ability to meet regulatory requirements
build and maintain an understanding of the long service leave legislation and its application
clearly communicate relevant information to stakeholders as required
make decisions regarding the appropriate application of processes and procedures, using guidelines, and escalating as required
update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
* This role is internally known as Scheme Operations Officer. The title has been changed for advertising purposes only.
Leave and Levy Management
Leave Management is the delivery of all activities relating to Employee Leave Applications, Leave Balance calculations, and Employer Reimbursement Claims.
Levy Management is the delivery of all activities relating to levy processing, including Standard Levies, Historic Levies, Adjustment Levies and Refund Levies.
Build your skills and grow your career in these fixed term contract opportunities based in Newcastle. We offer a thorough onboarding training program to help you succeed in this entry-level position.
Recruitment for these roles will be conducted through an Assessment Centre process.
WHY WORK WITH US?
As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians.



By connecting employees in the black coal mining industry to their long service leave entitlements, we're giving back life's most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving our clients and strengthening industry partnerships.
What We Offer
We're a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.
Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work–life commitments.
We want our people to live their best lives while working with us. To find out more about our great employee advantages and what it's like to be part of the team, reach out to our friendly talent acquisition team at ******
What You'll Bring
To be successful in the role of Scheme Operations Officer, you'll bring a strong commitment to delivering an exceptional client experience. You'll be a critical thinker with a sharp eye for detail, motivated to analyse, question, and interpret data effectively. You'll bring a positive attitude, strong motivation, and a collaborative approach that makes you a valued team member.
Your Background Will Demonstrate Your
experience in a similar data entry, accounts or administrative role




exceptional attention to detail and ability to assess large volumes of data and written information
proficiency with Microsoft Office programs (Excel will be highly regarded)
ability to prioritise multiple tasks and work to service standard deadlines
respect and care for data integrity
strong customer service skills, via a range of communication methods including telephone, email and face-to face
ability to work independently, applying approved policies and procedures
capability to exercise sound judgement and reasoning, and to refer for guidance as required.
We welcome applications from all backgrounds but if you have worked in insurance, accounts, superannuation, banking or finance, then we think you'll thrive here.
You will have a Certificate IV in Business Administration, Finance, Accounting or equivalent work experience.
If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.
Recruitment Process
Shortlisted candidates will be invited to participate in an Assessment Centre as part of the selection process.
Assessment Centres are currently scheduled for Tuesday 29 September (1:30pm to 4:00pm) and Wednesday 30 September (8:00am to 10:30am). We encourage interested candidates to submit their application as soon as possible and keep these dates available.
Applications close 9am on 24 September ****.
Australian citizenship, residency or working rights is a prerequisite for this role.
Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.
Contact us at ******.
The successful applicant for this role will be required to undergo working rights checks, bac
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📌 Scheme Administrator (New South Wales)
🏢 Coal LSL
📍 New South Wales