This role provides administrative support to the Building Services team, assisting with processes related to maintenance, gardening and home modifications work for clients. This role contributes to creating safe and functional living environments for our clients.
Key responsibilities
Onboard MWP clients into our systems – Zoho CRM, Sandwai and Ascora – ensure accurate and timely data entry
Respond to and follow up phone & email enquiries regarding building services, My Aged Care (MAC) processes and other general enquiries
Assist team to manage referrals in the MAC portal
Contact potential clients regarding our services
Assist with quote & job creation, scheduling and management
Maintain effective communication with other MWP staff, and external parties including tradespeople, subcontractors, occupational therapists and Support At Home providers
Cultivate robust client relationships and communication: act as a point of contact for clients and other stakeholders, with open and timely communication. Develop positive working relationships with staff and clients
Ensure adherence to MWP Care's policies and departmental standards throughout all projects
Prioritise the health and safety of oneself and others within the workplace by taking necessary precautions
Report all incidents, near misses, and potential hazards promptly




Attend mandatory Work Health and Safety training as required
Adhere to the Code of Conduct Policy at all times
About you
Strong written and verbal communication skills, with a focus on empathy and cultural sensitivity
High level computer skills and experience using CRM/customer management systems
High degree of accuracy and attention to detail
Be friendly and approachable and enjoy working as part of a team
Strong organisational skills to ensure tasks remain on trackFirst Aid Certificate or willingness to obtain one
Current and clear Police Check
Desired: Zoho or other CRM system experience
Desired: Knowledge of Commonwealth Home Support Program (CHSP) and Support at Home program, and My Aged Care portal
Desired: Work experience in a community-based organisation, particularly aged care or disability services
About us
MWP Community Care is a vibrant and expanding organisation dedicated to enhancing the lives of elderly individuals by providing top-notch home modification and maintenance services. Located on Sydney's Northern Beaches, we work closely with clients under the Commonwealth Home Support Program (CHSP) and various Support at Home Package providers. Our core values are respect, empathy, and a steadfast commitment to our clients' well-being.
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📌 Administration Assistant (New South Wales)
🏢 MWP Community Care
📍 New South Wales