Administration Assistant – SharePoint & Systems
Erker Safety Pty Ltd – Garbutt, Townsville
Full-time | $60,000 – $70,000 + super
About the role
Erker Safety is looking for an experienced Administration Assistant to join our existing administration team.
We want to be clear about what this role involves.
This is an administration role first.
The day-to-day work includes data entry, document formatting and manipulation, new client setup, file management, maintaining records and general administration.
We are looking for someone who genuinely enjoys this type of work, takes pride in accuracy and organisation, and is comfortable working within established systems and processes.
However, this particular administration position also requires someone with strong hands-on systems knowledge.
We need someone who can confidently work with
Microsoft SharePoint, Microsoft Forms and Microsoft 365
, manage user access and permissions, troubleshoot login and authentication issues, assist clients having difficulty accessing our ODIN portal and make basic changes or fixes through our website backend.
This is not an IT development or systems transformation role.
Our systems and processes are already established. We need someone who can maintain them, implement new clients into them and troubleshoot issues when they arise.
What you'll be doing
Data entry and general administration
Document formatting, manipulation, uploading and filing
Setting up current clients within our existing systems
Maintaining client records, files and information
Maintaining SharePoint document libraries, files,



folders and permissions
Creating, maintaining and troubleshooting Microsoft Forms
Assisting with Microsoft 365 users, access and permissions
Troubleshooting single sign-on, authentication and user access issues
Assisting clients with access to our ODIN portal
Troubleshooting general email/Gmail and system issues
Making basic changes and fixes through our website backend/CMS
Maintaining the accuracy and organisation of our existing systems
Supporting the administration team with general day-to-day tasks
What we're looking for
Existing hands-on SharePoint and Microsoft systems experience is important for this position.
We're particularly interested in experience with:
SharePoint document libraries and file structures
SharePoint permissions and access
Microsoft Forms
Microsoft 365 users and permissions
Single sign-on and authentication
Troubleshooting user access and login problems
Website backend/CMS maintenance
General IT and email troubleshooting
You don't need to be an IT specialist. We're looking for an experienced administrator who is
technically confident and capable of troubleshooting everyday systems issues
.
Just as importantly,



you need to be comfortable with the routine administration that comes with the position. Data entry, document work and file management are a significant part of the role.
About you
You'll be a good fit for this position if you:
Have strong attention to detail
Are organised and accurate
Have strong typing, Microsoft Word and Excel skills
Enjoy completing detailed administrative work
Are confident troubleshooting problems when they arise
Can follow established processes consistently
Are comfortable working independently while being part of a small administration team
Take pride in keeping systems, records and information organised and up to date
Are comfortable maintaining established systems rather than needing to continually redesign them
We welcome suggestions and improvements where they're genuinely needed, but
this role is primarily about maintaining and supporting systems that are already in place.
About Erker Safety
Erker Safety is an established workplace health and safety consultancy based in Townsville, supporting local businesses.
You'll be joining an existing administration team and reporting directly to our Administration Manager.
We have established systems, processes and long-term clients, and we're looking for someone who can become a reliable long-term member of our team.
We're not looking to fill the position simply for the sake of filling it. We're looking for the right person with the right combination of administration and systems experience.
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📌 Administration Assistant – Sharepoint & Systems (Townsville)
🏢 Erker Safety
📍 Townsville