Position Classification:
Administration Officer - Level 3
Remuneration:
$************* per hour (+ super + casual loading)
Employment Type:
Casual
Location:
Wagga Wagga
Requisition ID:
REQ******
Closing Date:
8 October ****
About The Role
Murrumbidgee Local Health District (MLHD) is seeking a Patient Flow and Transport Administration Support Officer to provide administration support to the Patient Flow and Transport Unit (PFTU) during peak times of activity. You will be the first point of contact for calls into the unit, ensuring enquiries are actioned promptly and accurately, and playing a key role in supporting patient transfers and transport coordination.
Working under the direction of the rostered Patient Flow Unit Coordinator, you will liaise with sites and private provider teams contracted with MLHD, support telehealth case conferences, and ensure the accuracy of data recorded in the Electronic Medical Record (EMR) system. Shift work is a requirement of this position, with the roster including early AM and late PM commencement times, night shifts, weekends and public holidays.
Key Accountabilities
Ensure the accuracy of data entry, seeking clarification as necessary
Remain familiar with the business continuity plan as it relates to the position and how to process calls manually
Act on each call appropriately by answering enquiries and referring calls to other appropriate organisations or roles within the Unit, taking note of urgency
Actively participate in ongoing training and quality management programs that enhance service delivery and competency skills
Work a rostered shift pattern that includes weekends, public holidays, early AM and late PM commencement times and night shifts, and undertake other job related tasks as required




Take direction from the rostered Patient Flow Unit Coordinator regarding bookings and communication with sites
Liaise with private provider teams contracted with MLHD
Initiate, within scope of practice, remote medical consult service case conferences using the telehealth platform
Use the Electronic Medical Record (EMR) in line with district and state privacy and confidentiality policy to ensure accurate data entry
Essential Criteria
National Police Check
Class C Drivers Licence
Vaccination Category B
Selection Criteria
Demonstrated knowledge and capacity to learn computer based booking and scheduling systems, database entry and telehealth platforms within the health environment
Effective interpersonal, liaison and negotiation skills, including excellent listening skills, with the ability to establish and maintain effective working relationships with a variety of stakeholders
Demonstrated ability providing excellent customer service and interacting professionally with clients, managers and staff
Demonstrated ability to work independently and as a team member, maintaining robust team commitment while working within an operational environment
Demonstrated experience in multitasking, analysing and interpreting operational information, with essential attention to detail
Understanding of medical terminology
For role related queries or questions contact Wasim Umar via ******
MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ+ community.
If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.
#J-*****-Ljbffr

📌 Mlhd - Patient Flow And Transport Administration Support Officer (Wagga Wagga)
🏢 the original
📍 Wagga Wagga