Rostering Officer – Casual | ~24 hrs over 3 days + extra hours | Brisbane | Start ASAP
We're looking for a sharp, reliable Rostering Officer who can keep shifts covered and the roster running cleanly.
This is a casual role of around
24 hours a week over 3 days
, with extra hours during busy periods like new client onboarding, training weeks, and sick cover.
There is potential to move to permanent part-time for the right person if the hours stay consistent
.
If you take pride in accuracy, follow-through, and getting the right person in the right place, this role will suit you.
My Care Living is a values-driven NDIS provider. We care about quality, reliability, and treating people properly — clients and staff. You'll have real ownership of the roster, support from operations, and a team that values competence over talk.
The Role
You'll own the rolling roster, communicate proactively with support workers, manage short-notice changes, and provide general admin support. Accuracy, follow-through, and calm communication matter most.
Key responsibilities:
Build and maintain the 6–8 week rolling roster in our rostering software (Brevity, ShiftCare, Deputy, Imploy, FlowLogic or similar)
Confirm availability, offer shifts, and fill gaps by phone, SMS, and app
Manage short-notice changes, cancellations, and replacements
Chase timesheets, leave requests, and availability updates
Keep staff records current (availability, qualifications, restrictions, certifications)
Approve shifts accurately and maintain the attendance register
Run rostering reports,



including overtime
Ensure overtime is pre-approved by the relevant manager
Align with operations on rostering needs
Send weekly rosters to clients when required
Provide general admin support (filing, data entry, scanning notes, basic reporting)
Flag rostering risks or patterns to the Care Operations Lead or Managing Director
Liaise with payroll on shift discrepancies and adjustments
Must-Haves
Proven experience in rostering, scheduling, or administration (NDIS or aged care highly regarded)
Strong understanding of the SCHADS Award and how it applies to rostering
Proficiency in rostering software and Microsoft 365 / Google Workspace
Quick learner who can pick up new CRM and rostering systems
Excellent communication and a qualified phone manner
Strong attention to detail, organisation, and time management
Ability to build rapport with support workers
NDIS Worker Screening Check (or willingness to obtain)
Desirable
Experience in NDIS or aged care rostering
Certificate or Diploma in Business Administration, HR, or a related field
What We Offer
Casual role of around
24 hours per week over 3 days
Potential to move to permanent part-time if the hours stay consistent
Extra hours available during busy periods
Competitive casual rate + super
Supportive team culture with real autonomy
Opportunity to grow with a fast-expanding NDIS provider
Training, tools, and regular team support
My Care Living – Where exceptional care meets exceptional people.
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📌 Rostering Officer (Queensland)
🏢 My Care Living
📍 Queensland