We're looking for a motivated
Junior Customer Service Officer
to join our growing and supportive team based at
Acacia Ridge
.
This is a great full-time opportunity for someone looking to build their career in a dynamic warehousing and distribution environment. If you have a great work ethic, a can-do attitude and are eager to learn and develop, we'd love to hear from you.
You'll be supported by an experienced team, with plenty of opportunity to build your skills, gain valuable industry experience and grow your career within the business.
We're looking for a motivated
Junior Customer Service Officer
to join our growing and supportive team based at
Acacia Ridge
.
This is a great full-time prospect for someone looking to build their career in a dynamic warehousing and distribution environment. If you have a great work ethic, a can-do attitude and are eager to learn and develop, we'd love to hear from you.
You'll be supported by an experienced team, with plenty of opportunity to build your skills, gain valuable industry experience and grow your career within the business.
What you'll be doing
Daily customer order entry and processing as per site and contractual requirements
Ensuring all orders delivered on any given day are supported by Proof of Delivery (POD) and entered into the Company records
Coordination of administration activities to support operational requirements
Responding to customer queries and requests as required
Weekly reconciliation and processing of invoice activities in accordance with required timeframes
Provision of customer reports as per contractual requirements




Coordination of alternative transport for non-DGL deliveries
Review, confirmation, and authentication of supplier invoices
Supporting reconciliation of pallets process
Sharing responsibility for ensuring Material Safety Data Sheets (MSDS) are obtained for all products on site
Support stocktaking activities
Recording customer queries and resolution outcomes
About you
Here are the skills and qualifications you'll need to be considered for this role.
A positive attitude and commitment to providing great customer service
Willingness to learn and develop new skills
Good organisational skills and the ability to manage competing priorities
Good attention to detail and data entry accuracy
Good written and verbal communication skills
Ability to work well as part of a team and independently when required
Basic proficiency in Microsoft Office, particularly Excel, Word and Outlook
Willingness to follow Company policies, procedures and safety requirements
Previous experience in customer service, inventory or warehouse management systems, or knowledge of the Australian Dangerous Goods Code (ADG) is
desirable but not essential
, as training and support will be provided.
Why work at DGL Group?
At DGL Group, we focus on solving problems for our customers.



We are a diversified industrial group of companies, offering end-to-end supply chain services, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.
With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.
Recruiters: We recruit internally, so please don't send us candidates or contact our managers. We'll contact you if we require your support.
Privacy collection notice
As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.
Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.
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📌 Junior Customer Service Officer (Queensland)
🏢 DGL Logistics
📍 Queensland