Founded in ****, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of ****, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.
SENIOR SALES ASSOCIATE — POP MART
Fluency in Mandarin and English Required
Position Available: Full-Time $63,500 + Super + Monthly Incentives
Join the POP MART Phenomenon
Why You'll Love Working at POP MART
Work with products customers genuinely love - collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Opportunity to develop leadership skills within a growing global business
Job security with a rapidly expanding retail brand
Monthly product incentives (post-probation)
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail environment
What You'll Do
Lead Shifts & Support Store Leadership
Take ownership of daily store operations during assigned shifts
Open and close the store in accordance with company procedures
Act as the senior team member on duty when Store Management is not present
Support the Store Manager and Assistant Store Manager in delivering key business objectives
Make confident decisions and resolve operational or customer issues as they arise
Ensure company policies, procedures and store standards are consistently upheld
Deliver Outstanding Customer Experiences
Lead by example in delivering exceptional customer service
Build genuine connections with customers, fans and collectors
Share product knowledge and introduce new collections with confidence
Drive sales through upselling, cross‐selling and customer engagement




Handle customer enquiries and escalations professionally and effectively
Support Team Performance
Support the onboarding and training of new team members
Provide coaching and day‐to‐day guidance to Sales Associates
Lead by example and set the standard for customer service and store execution
Help foster a positive, accountable and high‐performing team culture
Support productivity and service standards during peak trading periods and major product launches
Maintain Operational Excellence
Support inventory accuracy, stock management and merchandising standards
Assist with stocktakes, deliveries and product launches
Monitor store presentation and take ownership of maintaining a customer‐ready workplace
Process transactions accurately and support loss prevention initiatives
Ensure opening, trading and closing routines are completed accurately and on time
Who You Are
An experienced retailer who enjoys taking ownership and responsibility
Passionate about customer service and creating memorable experiences
A natural leader who leads by example and supports team success
Confident making decisions and solving problems in a fast‐paced environment
Organised, reliable and detail‐oriented
Able to remain calm and focused during busy trading periods
Passionate about retail, pop culture or collectibles
What We're Looking For
Minimum 2 years' retail experience in a fast‐paced customer‐facing environment
Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
Experience opening and closing a retail store
Demonstrated ability to support, coach and motivate team members
Strong understanding of retail operations, customer service and store standards
Ability to take accountability for store performance during assigned shifts




Strong communication and organisational skills
Fluency in Mandarin is required, to cater for our local and tourist Chinese clientele
Full-Time Availability Requirements
This is a permanent full-time position averaging 38 hours per week.
Flexible availability across all 7 days is required.
Typical rosters include weekends, late‐night trading and public holidays.
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work‐life balance and roster consistency.
As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
Availability throughout our peak trading season (November to January) is essential.
Full and permanent Australian working rights are required.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
POP MART is a rising global force in pop culture and entertainment.
Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
As of the end of first half of ****, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
We manage & represent incredible artists from all over the world.
Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
With our IP characters, we create iconic cross‐overs.
Our mission is to light up passion & bring joy around the world.
POP MART is not just a brand, it's a galaxy of creative possibilities.
#J-*****-Ljbffr

📌 Full-Time Senior Sales Associate (Melbourne Central)
🏢 POP MART OCEANIA
📍 Melbourne