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Service Manager
Functional area: Service
Onsite or Remote: Onsite
Country/Region: AU
Location: Kalgoorlie, WA, AU, ****
Company name: Epiroc
Date of posting: Aug 26, ****
Lead a high-performing field service team.
Build solid customer relationships.
Drive service excellence across the Goldfields.
RCT Powered by Epiroc is seeking a proactive and professional
Service Manager
to join our Kalgoorlie Branch.
Reporting to the Kalgoorlie Branch Manager, you will take ownership of the day-to-day service and technical support requirements for our Goldfields customers.
This is a hands-on leadership role where you will combine your technical expertise, customer focus and leadership skills to ensure our field service team delivers safe, efficient and high-quality outcomes.
This is an exciting opportunity for an experienced RCT professional looking to take the next step in your career and play a key role in the continued growth of our Goldfields operations.
About the Role
You will be responsible for leading and coordinating the Kalgoorlie field service function, ensuring our people, resources, parts and schedules are aligned to deliver an exceptional customer experience.
Key responsibilities include:
Lead, mentor and motivate the field service team to consistently achieve high levels of customer satisfaction
Manage day-to-day service and technical support requirements for Goldfields customers
Build and maintain strong customer relationships through regular communication and site visits
Ensure all installation, service and repair work is delivered safely, efficiently and to the highest quality standards
Plan and allocate field service resources to meet current and future customer requirements
Coordinate job scheduling and ensure field service personnel are appropriately resourced
Ensure required parts, products, consumables and equipment are available to support scheduled work
Monitor parts availability and backorders to minimise delays to customer jobs
Develop and maintain quality service reports for customers following field service visits




Identify opportunities to improve the customer experience and service delivery
Support technicians in identifying potential new business opportunities and work with the Sales team to develop these leads
Monitor service financial performance, including forecasting, budgeting and expenditure
Promote a strong customer service culture and ensure RCT values are demonstrated through everyday behaviour
Provide calm, practical and logical leadership during high-pressure situations
Work closely with the Branch Manager and wider RCT team to achieve operational and customer service objectives
About You
We are looking for a technically capable and customer-focused leader who understands the realities of field service and can confidently support a team working in demanding environments.
To be successful, you will have:
An electrical, electronics or mechanical engineering background
Appropriate technical qualifications from an industry-endorsed training provider
Previous experience as an RCT Field Service Technician
In-depth knowledge of RCT products and solutions
Proven experience in installation, servicing, diagnostics and field repairs
Strong customer service and relationship management skills
Excellent planning, organisation and time management skills
A logical and methodical approach to problem solving
The ability to remain calm and make sound decisions under pressure
Strong attention to detail and a commitment to quality
The ability to mentor, motivate and develop field service technicians
The confidence to communicate effectively with customers, including in challenging or high-pressure situations
A strong safety mindset and commitment to delivering quality outcomes for our customers and team
Why Join RCT Powered by Epiroc?
This is more than a Service Manager role model.




It's an opportunity to take ownership of a key regional operation and make a genuine impact on our customers, people and business.
Attractive remuneration
Leadership and career development opportunities
A broad role with variety, autonomy and challenge
Novated lease salary packaging
Working alongside a high-performing team of industry professionals
The opportunity to work with industry-leading automation and control technology
The backing of Epiroc, a global leader in mining and infrastructure
Joining an established Australian business with 50+ years of success
Being part of a high-growth technology industry
A supportive and collaborative working environment
About RCT Powered by Epiroc
RCT is a global Smart Technology company and a leading provider of automation, remote control and fleet management solutions for mobile mining equipment.
With more than 50 years of industry experience, RCT continues to develop innovative technology that helps mining customers improve productivity, profitability and safety.
As part of Epiroc, our people have the opportunity to work within a global organisation while contributing to innovative technology solutions developed and delivered from Australia.
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.Learn more at
#J-*****-Ljbffr

📌 Service Manager (Western Australia)
🏢 Epiroc Group
📍 Western Australia