Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
-- Looking for flexibility that fits around your life — without giving up pay, structure, or support?
At O'Brien® Customer Solutions, you'll join a respected Australian organisation where customer service is done properly, systems are solid, and people are treated with respect.
This role suits professionals who enjoy helping customers, value clear expectations, and want reliable income with long‐term opportunity.
Why This Opportunity Stands Out
Strong hourly rate plus commission
Predictable rostering you can plan your life around
Thorough training — no being "thrown in the deep end"
Supportive, experienced leadership team
A workplace that values reliability, accountability, and teamwork
What You'll Receive
Casual rate: $***** p/h + commission + super
Flexible shifts: Monday–Saturday, 8am–10pm
4‐week rosters published in advance
Padstow location with free onsite parking
Weekly pay
Hybrid work option after 6 months
The Role
You'll be the first point of contact for customers calling O'Brien®.
Your responsibilities include:
Managing inbound customer calls with confidence and care
Booking vehicle glass repair and replacement appointments
Clearly explaining solutions and value‐added products
Building trust through professional communication




Working collaboratively within a stable, established team
Training & Support
You'll be set up properly from day one.
4 weeks of full‐time paid training (Monday–Friday, 9am–5pm)
Structured onboarding with transparent systems and processes
Ongoing coaching and mentoring
A mature, supportive contact centre environment
Plus: all‐day breakfast onsite and a down‐to‐earth team culture.
About You
You don't need glass industry experience — transferable skills matter most.
You'll be well‐suited if you bring:
Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.)
Strong communication and listening skills
Confidence using computer systems
A reliable, professional approach to work
A genuine desire to help customers find the right solution
Benefits
Why O'Brien®?
O'Brien® is a trusted national brand with clear values and real career pathways.
Weekend and public holiday rates
Quarterly incentives and recognition programs
Discounts on O'Brien® products and major retailers
1 paid volunteer day each year
Inclusive, respectful team culture
Career opportunities across a national organisation




O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.
In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Inbound Sales Consultant (Sydney)
🏢 O'Brien Glass Industries
📍 Sydney