Job Function: Administration / Secretarial
Work Type: Ongoing - full time
About this role
Full Time | Ongoing
Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees.
We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.
About the Role
The Fire Equipment Maintenance (FEM) team plays a key role in supporting CFA brigades and communities across Victoria through the servicing of portable fire protection equipment.
This permanent full-time, office-based position is located at the Bendigo office and offers the opportunity to work closely with dedicated volunteers while contributing to community safety.
Working hours are Monday to Friday 8:30am to 4:30pm.
As the FEM Support Officer, you will provide professional customer service and administrative support to CFA Volunteer Servicing Brigades and a range of internal and external customers.
With a strong focus on data entry and administrative processing, you will accurately and efficiently manage high volumes of information and respond to enquiries via phone and email.
In this role you will:
Enter and maintain accurate data and records across systems and databases
Support and maintain FEM office systems, including SAGE




Prepare and manage documents with a high level of accuracy
Process basic financial transactions, including bank reconciliations, EFTs, reversals and customer payment reconciliations
Manage general office administration, including filing, mail distribution, printing, copying and maintaining office supplies
Provide additional support to the team and assist with other duties as required
About You
With a strong eye for detail, you take pride in delivering accurate work and building positive relationships with a range of stakeholders.
Our ideal candidate will be able to demonstrate:
Relevant administrative experience with sound data entry and word processing skills
Strong computer literacy skills, including Microsoft Word and Excel
Well-developed communication and customer service skills
The ability to work effectively both independently and as part of a team
Strong organisational skills, particularly in a fast-paced office environment
The ability to relate to a volunteer network
Why choose CFA
Meaningful Purpose: Your contribution truly makes a difference
Work-Life Balance: Paid parental leave, generous leave provisions
Growth Opportunities: Learning and development
Discounts:



Emergency Memberlink discounts on various services
Wellbeing Focus: Healthy for Life programs, flu vaccinations
Member Assistance Program: Access support across 8 service pathways
Pre-employment Checks
Offers of employment will only be made to candidates who:
Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work workplace.
Our aim is to have a volunteer and paid workforce that reflects the community it serves.
First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ******
The Country Fire Authority (CFA) values your privacy.
We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity).
The information we collect will be handled in accordance with privacy laws, including Privacy and Data Protection Act ****.
You can view our Privacy Statement here .
For access and correction of the information we have collected, contact ******
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📌 Fem Support Officer (Victoria)
🏢 Country Fire Authority (CFA)
📍 Victoria