Administration & Student Services Officer
Permanent Full Time Position
Monday to Friday
8:30am–4:30pm
38 hours a week on site
Remuneration is based on the SCHCADS Community Services Award
Be the Friendly Face of North Sydney Community Centre
North Sydney Community Centre is a not for profit, community based and independently managed organisation, operating from the heart of North Sydney.
It is a vibrant hub of activity!
The Centre offers a diverse range of community programs including workshops and events, adult classes, After School Care, Northside Produce Market, Explorer's Playgroup and venue hire.
Each term over 100 classes, workshops and events are offered during the week and weekends.
We produce the twice-monthly Northside Produce Market, and most weekends there is a busy schedule of regular and casual venue hirers.
The team
The Administration & Student Services Officer plays an integral role in the administration of the Community Centre programs and venue hire, and reports to the Centre Programs Coordinator.
You will work closely with all of the centre coordinators, marketing and operations.
Who We Are Looking For
This role is best suited to someone that is a people person, self motivated, enthusiastic, a stickler for detail, with good computer skills and a process oriented work style.
As a bonus if you love a busy, dynamic, creative and community oriented environment – then we would like to talk to you!
We're looking for someone who 'gets' customer service, who has a natural smile when people walk through the door, someone who doesn't get flustered if the phone rings off the hook for 2 hours, who doesn't mind doing a coffee run, or staying back late to set up an event, or meet a tutor who might need a bit of help plugging his/her laptop into a data projector.
Someone who is resourceful,



and who genuinely wants to help people.
About The Role
This position is permanent full time, 38 hours per week (Mon-Fri 8.30am-4.30pm)
Remuneration is based on the SCHCADS Community Services Award – starting at Level 2.2, and increasing with added responsibilities in due course.
4 weeks annual leave, 10 days carers / sick leave, plus superannuation
You may be required to work occasionally on after-hours events e.g. The Centre AGM
A probationary period of 3 months will apply
Job Responsibilities
The primary focus of this role is to be the first point of contact for face to face enquiries into the centre, manage the interactions with the students attending classes, and basic administrative support to the leadership team in the office and the Centre Programs Coordinator.
This role requires an exceptional level of communication with students, volunteers, staff and the general public.
General administration
Front desk, first point of contact
Meet and greet with a smile, in person and via email
Answer phone and walk in enquiries
Maintain the student database and mailing lists
Willingness to manage unrelated community enquiries
Organise meeting minutes of team meetings
Basic event planning support
Check Centre is generally kept clean each morning, and tea and coffee supplies are replenished for students and tutors
Centre reset Monday mornings – any room adjustments back to regular set up, post weekend venue hire bookings




Monitor Workplace Health and Safety (WHS) issues such as clearing the hallways of obstacles (eg brooms, mops)
Student related tasks include
Liaise with students in the lead up to each term, class, workshop or event
Manage enrolments (via phone, in person and online), payments, receipts, cancellations, refunds, credit notes, and waiting lists
Confirm class details and student numbers, equipment needs, materials lists, photocopying, provide and maintain class rolls and folders
Maintain an up to date weekly schedule to ensure all classes are set up and equipped as required
Assist the program coordinator as required
Coordinate feedback forms on Survey Monkey and work with your Manager to communicate responses that require action or follow up, and ensure relevant staff are kept up to date with suggestions for improvement and ideas.
Key Performance Indicators
Good management skills with the ability to plan in advance and adhere to deadlines
Excellent interpersonal skills
Ability to prioritise in a fast-paced environment with conflicting demands on time
Ability to cope with change and distractions (phones, people walking in the door)
Ability to adjust to seasonal changes in work demands
Filemaker or database management experience
Survey Monkey
Basic conflict management skills
Ability to manage audio visual equipment or have a willingness to learn
Ideal Work Approach
Initiative and a pro-active approach
Team-oriented but able to work autonomously with a minimum of supervision
Resourcefulness and willingness to provide excellent customer service
Patience and a genuine interest in the health and wellbeing of the community
For further information please call ************.
220 Miller St, North Sydney - Back of Ted Mack Civic Park
#J-*****-Ljbffr

📌 Administration & Student Services Officer (Sydney)
🏢 North Sydney Community Centre
📍 Sydney