Our client, a global leader in advanced sheet metal processing and automation solutions, is seeking an experienced Service Manager to lead their Australian service operations.
With a strong reputation for quality, innovation, and customer support, our client delivers state-of-the-art machinery, software, and automation systems across multiple industries.
This leadership position is ideal for someone with a strong background in industrial machinery service management who is ready to take ownership of a high-performing technical team and drive service excellence nationally.
Key Responsibilities
Lead and manage a service team of approximately 20, including 6 direct reports (regional service managers, hotline support, and service administration/logistics staff)
Oversee national service operations, including installation, breakdowns, maintenance, and preventive maintenance planning
Manage service budgets, reporting, and performance targets
Handle escalated technical and customer issues to ensure timely resolution and high client satisfaction
Coordinate training, resource planning, and performance reviews for service engineers
Liaise with international headquarters on budgeting, technical training,



and service strategy
Build and maintain strong relationships with key customers, attending major breakdowns and installations where needed
Identify opportunities for service process improvements and commercial growth
Travel nationally as required to support regional teams and customers
About You
Proven experience as a Service Manager within an industrial or capital machinery environment
Strong mechanical, electrical, or automation background
Excellent leadership and team management skills, with experience overseeing technical field teams
Customer-focused mindset with solid commercial and budgeting acumen
Confident communicator, capable of working across multiple levels (customers, staff, and global stakeholders)
Previous experience working with European or Asian manufacturers highly regarded
Willingness to travel domestically and occasionally internationally
If you're a proactive leader with a passion for industrial technology and delivering world-class service, this is an excellent opportunity to join a global industry leader.
#J-*****-Ljbffr

📌 Service Manager - Industrial Machinery (Melbourne)
🏢 Axiom Talent
📍 Melbourne