Budget Direct is landing in Adelaide.
This isn't just a new job.
It's an opportunity to shape the future of Budget Direct in Adelaide from the very start.
We're assembling our Desktop Home Assessing team and looking for an enthusiastic, empathetic Team Leader to guide a team of talented assessors who will become founding members of something genuinely exciting.
If you're ready to shape team culture, drive performance, and build something meaningful from the ground up, we want to hear from you.
The role: As a Desktop Home Assessing Team Leader, you will be playing a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.
Responsible for providing ongoing training coaching to the team and ensuring that the Home Assessors are consistent and effective in their approach to a variety of assessments, validation of Scopes of Work, and end-to-end management of a select claim's portfolio.
What you'll be doing: Lead, monitor and inspire the team to execute a high standard of service.
Provide guidance support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals, providing constructive feedback when required.
Handle escalated claims, complaints and other matters of complexity.
Implement and continuously refine cost control strategies to achieve planned cost outcomes and drive improvements across the Home Claims Value Chain in line with business objectives.
Build maintain relationships with a variety of stakeholders, providing constructive feedback as required.
Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance, including systems process development and staffing requirements.
Track, monitor and report on Key Performance Indicators (KPIs),



ensuring productivity and quality metrics are in line with internal expectations.
What You'll Love: Make a difference: Your leadership will directly influence customer outcomes and the experience our people have at work.
Grow your career: Opportunities to broaden your leadership experience.
Lead with purpose: Be part of a team that values collaboration, accountability, continuous improvement great customer experience.
Work with great people: Build solid relationships across Assessing the wider business.
Qualifications Experience: Experience managing a team of professionals along with the ability to lead, inspire, performance manage, coach and mentor a team.
Strong change-agility, exceptional communication, negotiation, time management organisational skills.
Minimum 2 years' experience in Home Assessing or Building Industry and previous estimating and assessing experience essential.
Demonstrated experience in building effective business relationships with multiple internal and external stakeholders.
Insurance experience is preferred, but not essential Our perks: Extra leave - Enjoy additional leave days on us!
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.




Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
About us: At Auto General (A G), we provide smarter products and solutions to safeguard our customers in their time of need.
Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto General is not responsible for any fees related to unsolicited resumes.

📌 Team Leader Desktop Home Assessing (South Australia)
🏢 Auto & General
📍 South Australia