Join our supportive Altona team and grow your career in a fast-paced, hands‐on customer service role with plenty of variety.
We have an exciting opportunity for a Customer Service Officer to join our growing, supportive team in Altona, VIC.
This is a full-time role suited to someone with a positive attitude, strong work ethic, and a willingness to learn, develop and grow with the team.
What you'll be doing
Processing customer orders
Ensuring all orders delivered are supported by proof of delivery and entered into our system
Responding to customer queries and requests
Daily reconciliation and processing of invoice activities in a timely way
Provision of customer reports
Checking and authenticating supplier invoices
Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.
Housekeeping of site and surrounds
Managing stocktake activities and customer requirements
Capturing customer feedback.
About you
Here are the skills and qualifications you'll need to be considered for this role.
Commitment to customer service and delivery in full and on time (DIFOT)
Ability to manage competing priorities in a high-volume processing workplace
Attention to detail and data entry accuracy




Demonstrated written and verbal communication skills
Ability to work collaboratively as part of a team and individually to provide excellent customer service
Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook
Ability to comply with Company policies, procedures, and applicable legislative requirements.
Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.
Why work at DGL Group?
At DGL Group, we focus on solving problems for our customers.
We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.
With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally.
We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.
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📌 Customer Service Officer - Altona, Melbourne Vic
🏢 DGL Group
📍 Melbourne