ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You'llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
The Prospect
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You'llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
Key Responsibilities
Respondtoinboundcustomerenquiriesbyphoneandemail
Supportcustomersthroughouttheloanapplicationprocess
Listencarefullytocustomerneedsandprovideclearinformation
Coordinatewithinternaldepartmentstokeepapplicationsprogressing
Followupwithcustomersandrelevantpartnersonoutstandingmatters
Provideaccurateupdatesandresolvecustomerissuespromptly
Maintaindetailedandaccuratecustomerrecords
Workacrossmultiplesystemswhilemanagingcompetingpriorities
Deliveraprofessionalandconsistentcustomerexperience
Requirements & Eligibility
Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
StrongverbalandwrittenEnglishcommunicationskills
Confidentandprofessionaltelephonemanner




Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
Strongattentiontodetailandaccuratedata-handlingskills
Comfortableworkingwithtechnologyandmultiplecomputersystems
Abilitytoperformeffectivelyinafast-pacedenvironment
Genuineandverifiableemploymenthistory
Special Instructions
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
Respondtoinboundcustomerenquiriesbyphoneandemail
Supportcustomersthroughouttheloanapplicationprocess
Listencarefullytocustomerneedsandprovideclearinformation
Coordinatewithinternaldepartmentstokeepapplicationsprogressing
Followupwithcustomersandrelevantpartnersonoutstandingmatters
Provideaccurateupdatesandresolvecustomerissuespromptly
Maintaindetailedandaccuratecustomerrecords
Workacrossmultiplesystemswhilemanagingcompetingpriorities
Deliveraprofessionalandconsistentcustomerexperience
Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
StrongverbalandwrittenEnglishcommunicationskills
Confidentandprofessionaltelephonemanner
Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
Strongattentiontodetailandaccuratedata-handlingskills
Comfortableworkingwithtechnologyandmultiplecomputersystems
Abilitytoperformeffectivelyinafast-pacedenvironment
Genuineandverifiableemploymenthistory
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
Full visa sponsorship available under Australia Subclass ********* Employer Nomination.
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📌 Customer Service Consultant (Sydney)
🏢 BuildRight Construction AU
📍 Sydney