The role ensures customer experience teams are appropriately resourced, skilled and supported to deliver consistent customer experiences, achieve service standards and respond effectively to changing customer demand.
Key responsibilities
The Customer Experience Delivery Manager is responsible for leading Council's frontline customer experience operations and service enablement functions to deliver responsive, accessible and high-quality services across all customer channels.
Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.
What you need
Some of the required skills, experience and qualifications.
Relevant tertiary qualifications in management, customer service, business administration or a related discipline, or equivalent experience.
Demonstrated experience leading large high-performing front line customer service delivery teams in a complex service setting.
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📌 Customer Experience Delivery Manager (Sydney)
🏢 Inner West Council
📍 Sydney