19 Sep
|
Rural City of Swan Hill
|
Swan Hill
19 Sep
Rural City of Swan Hill
Swan Hill
Reporting to the Director Customer & Community Services, you will lead customer service functions, oversee customer-facing systems and processes, and ensure customer insights inform organisational decision-making.
Key responsibilities
This exciting new role is responsible for delivering Council's Customer Experience (CX) Strategy and ensuring consistent, high-quality, customer-centred services across all channels.
Use data and insights to continuously improve service delivery and community outcomes.
What You'll Bring
Lead customer service operations across the Swan Hill municipality.
Drive a solid customer-first culture.
What you need
Experience in customer experience leadership and service delivery.
Proven ability to drive change and continuous improvement.
Experience with CRM systems and digital tools.
#J-*****-Ljbffr
📌 Customer Experience Manager (Swan Hill)
🏢 Rural City of Swan Hill
📍 Swan Hill