At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.
From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries – and working together to build a future we can all trust.
Our Benefits
Competitive remuneration + super + annual bonus + private medical insurance
Annualised performance review process
ThalesFlex – Hybrid work environment
Fitness Passport discount – Access to a network of gyms across AUS from $15 P/W
Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
Modernised Paid Parental Leave
Veterans leave
Novated Lease options
Personal & professional training development opportunities
Sonder – Wellbeing & Support Partner
Our Team
This role is part of our corporate team, a central hub for Thales Australia. It's where our shared services – think finance, legal, HR, procurement – come together to make sure all teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales' capabilities – and helps us open up new career opportunities for employees all across the business.
Your role
TheHR Services Managerleads a team deliveringoperational excellencein HR Systems, Advice, and Administration (via PSS and local teams). This role ensuresseamless execution of critical HR processeswith acustomer-first approach, while contributing toHR initiatives,



business improvement projects, and the development of new services.
Lead end-to-end HR service delivery, ensuring efficiency and quality through the HR Services Team
Provide expert HR advice to managers, employees, and HR on policies, processes, and complex employee matters (e.g., probation, agreement interpretation)
Establish and maintain HR infrastructure, including standard processes and compliance frameworks
Manage and develop the HR team, ensuring optimal staffing, budget adherence, and competency planning
Oversee HR Systems delivery, including administration, reporting, analytics, and system enhancements
Drive customer-centric improvements, aligning service offerings with organisational goals and HR strategy
Act as key contact for PSS service delivery to Australia, ensuring quality and service level compliance
Collaborate across HR, CoE, Domain HR, and Finance to ensure seamless service handoffs and operational efficiency
Enhance employee experience through efficient HR transactional services
Boost user engagement and ensure support materials are effective and fit for purpose
Your experience
To be successful in this role, you will have demonstrated and/or acquired the following knowledge and experience:
Proven expertise in generalist HR, with a broad understanding of HR functions and best practices




Experience leading or working within an HR Service Centre or Shared Services team is highly desirable
Track record of collaborating with offshore delivery teams, ensuring seamless HR operations
Pragmatic problem-solver with robust decision-making abilities and a results-driven approach
Exceptional customer service orientation, with the ability to build and sustain strong stakeholder relationships
Influential communicator and negotiator, capable of driving organisational processes and fostering a positive workplace culture
Resilient and adaptable, thriving in fast-paced environments with evolving business needs
Excellent written and verbal communication skills, including a professional telephone manner and the ability to provide clear, accurate guidance
Experience in process improvement, with a focus on designing and implementing efficient HR solutions
Data-driven mindset, leveraging metrics, MOS, and visual management tools to enhance service delivery and operational excellence
A Defence security clearance is required for this role
, applicants must be Australian citizens
and eligible to obtain and maintain an appropriate clearance.
It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right –no matter your background or personal circumstances –please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.
We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.
Read more about our WORK180 endorsement.
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📌 Hr Services Manager (Sydney)
🏢 Thales Australia
📍 Sydney