Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey?
We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.
In this varied and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.
What You'll Be Doing
Managing and distributing patient reports accurately and efficiently
Assisting with referrals and responding to patient and referrer enquiries
Coordinating report amendments, validations and reviews when required
Recording and managing compliments, complaints and feedback
Providing administrative support across operations and marketing functions




Occasionally supporting our clinic reception teams
About You
We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in providing exceptional service.
You'll bring:
Strong verbal and written communication skills
Confidence using Microsoft Office and Outlook
A professional and friendly phone manner
Excellent organisational and time management skills
A high level of attention to detail and accuracy
The ability to maintain strict patient confidentiality
Robust problem-solving skills and initiativeThe ability to work both independently and collaboratively
A positive attitude and willingness to learn
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📌 Customer Service Representative (Melbourne)
🏢 Lumus Imaging
📍 Melbourne