Employment Type Permanent Closing Date 24 Sept *******:59pm
Job Title: Health and Recovery Team Manager
Who We Are
We're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
About the Role
Drive strategy-aligned health triage, mental health, health management and Positive Duty initiatives Enable consistent and effective early intervention and recovery outcomes Strengthen organisational capability in health triage, early intervention and recovery practices Embed Positive Duty obligations into early intervention, recovery and case management practices Support compliance with SRC Act, Positive Duty and relevant health, safety and recovery obligations Improve business outcomes through: Reduced claims liability Improved RTW outcomes Enhanced employee wellbeing and performance
Focus of the Role
The Health and Recovery Team Manager provides enterprise leadership across the full health and recovery lifecycle, including health triage, health management, mental health, rehabilitation, and specialist Positive Duty capability.
The role integrates triage, early intervention, case management, recovery and Positive Duty activity to identify workforce health needs, support compliance with applicable legislative obligations, and deliver effective, sustainable outcomes across mental and physical health matters.
Delivery spans the full health journey, from initial health incident response and triage through to recovery, supporting both mental and physical health matters.
Work is prioritised based on risk, demand and workforce need, with data-led insights used to target resources and specialist expertise to complex matters and high-need cohorts.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Purchased annual leave scheme
Additional Telstra day off
30% off Telstra products and services
Toolkit provided (laptop, mobile phone and plan)




What You'll Do
Lead a team of health, rehabilitation, and recovery professionals to deliver strong employee health and return-to-work outcomes.
Oversee health triage, early intervention, rehabilitation, and recovery programs for both mental and physical health matters.
Drive sustainable return-to-work outcomes, reduce absenteeism, and support critical incident response and recovery.
Ensure compliance with health, safety, recovery, and regulatory requirements, including audit and assurance activities.
Manage external providers and key stakeholders to deliver high-quality, employee-focused health and recovery services.
Foster a high-performing, inclusive team culture while continuously improving service delivery and outcomes.
About You
Proven people leader with experience coaching and developing high-performing teams in health, wellbeing, rehabilitation, or workplace safety environments.
Strong expertise in mental health, health triage, early intervention, rehabilitation, and return-to-work practices.
Solid understanding of the SRC Act *****), regulatory compliance, governance, and audit requirements.
Experienced in managing complex stakeholder relationships across HR, business leaders, healthcare providers, and regulators.
Skilled at leading change, simplifying processes, using data-driven insights, and delivering sustainable health and recovery outcomes.
Experience in self-insured environments, provider management, and enterprise wellbeing programs is highly regarded.
Technical Skills
Mental Health & Wellbeing Management
Health Triage & Early Intervention
Occupational Rehabilitation & Return-to-Work (RTW) Health Management & Recovery Programs
Positive Duty & Case Management Integration
Critical Incident Response & Recovery
SRC Act Compliance & Regulatory Frameworks
Governance, Audit & Assurance




Provider Performance & Service Management
Stakeholder Engagement & People Leadership
Data Analysis & Continuous Improvement
Ability to think analytically, solve problems pragmatically and apply scalable, automated approaches.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is protected and can thrive.
We work flexibly at Telstra.
Talk to us about what flexibility means to you.
We are aware of current limitations with our website accessibility and are working towards improving this.
Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on ****** or via the additional contact options found at .
About Telstra
We're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
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In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Explore our teams
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📌 Health And Recovery Team Manager (Melbourne)
🏢 Telstra Corporation
📍 Melbourne