Performance Manager - Inclusive Employment Australia (IEA)
Performance Manager - Inclusive Employment Australia (IEA)
North Sydney ESA
Global Skills has recently been awarded contracts to deliver the Australian Government's IEA program in Outer Western Sydney, Central Western Sydney, Fairfield, Macarthur and Northern Sydney regions.
IEA has replaced Disability Employment Services; a program Global Skills has been delivering since ****. Designed to create a more inclusive future for people with a disability, injury and/or a health condition, IEA places each person's unique goals and needs at the heart of the program. Participants will receive personalised support to prepare for, secure and maintain meaningful employment.
We are looking for anESA Performance Manager for our Northern Sydney sites located in Chatswood, Brookvale and Ryde.
About the job
Leading a team of IEA Case Managers across each office in the ESA to deliver sustainable employment outcomes for people with disability
Deliver staff training and development to ensure the provision of high quality, person-centred services
Ensuring the achievement of internal and external performance benchmarks
Ensure compliance with National Standards for Disability, ISO *****:****/RFFR accreditation and other quality initiatives and compliance requirements
Adhere to WHS policies, all Information Security and Privacy requirements, understand, and apply Deed and guideline requirements
Leveraging systems, tools, and reports to analyse and monitor individual, site and area performance and quality metrics




Representing the organisation at external events
Successful candidates for these roles will:
Preferably hold qualifications in Employment, Community or Disability services or a related/higher level qualification
Be prepared to work towards a relevant qualification if you do not currently hold one
Have a minimum of 3 years management experience specifically leading employment service teams, demonstrating excellent leadership and communication skills
Possess the skills to build a positive workplace culture and high performing teams
Share our commitment to providing the highest standard of customer service and collaboration with key stakeholders
Have an understanding of the local labour market, career and training opportunities
Have a passion for helping others and making a difference
Possess solid administration skills and IT literacy
Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary
Be eligible to work in Australia
Have a full driver's licence and be willing to travel to sites as required
Working at Global Skills




Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with a Disability, Lived Experience, candidates from a Culturally and Linguistically Diverse, First Nations and from the LGBTQIA+ community.
Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you.
We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace.
Our employees benefit from:
A competitive salary and conditions, including car allowance, mobile phone and laptop
Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation
Staff Development – full access to the Nesa Academy, internal mentoring & external training opportunities e.g. Mental Health First Aid Certificate
An annual staff development allowance to strengthen skills, qualifications and opportunities for progression
Employee Assistance Program to support your wellbeing
A paid day off for your birthday
One-week additional annual leave per year for staff with over 5 years of service
Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas
Learn more about Global Skills by visiting .
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📌 Performance Manager - Inclusive Employment Australia (Iea) (Sydney)
🏢 Global Skills
📍 Sydney