Job Description (JD) – Helpdesk Executive | Assetz Program Position TitleHelpdesk Executive – Assetz ProgramJob SummaryWe are seeking a proactive, customer-focused, and detail-oriented HelpdeskExecutive to join the Assetz Program team.
The ideal candidate should possessexcellent communication skills in English, a professional attitude, and the ability tomanage customer and client interactions effectively.
The role requires strongmultitasking abilities, problem-solving skills, and flexibility to support cross-functionalactivities and service operations.Key Responsibilities Handle customer and client interactions in a skilled, courteous, andtimely manner Provide support through the helpdesk system and ensure prompt resolution ofqueries and issues Manage and track service requests while maintaining high service standards Record and maintain accurate details of customer interactions, complaints,and transactions Coordinate with internal departments and teams for effective issue resolution Take ownership of assigned tasks and ensure timely follow-up until closure Maintain professionalism and positive customer experience at all times Support additional programs, operational activities,



and cross-functionalresponsibilities as requiredRequired Skills & Competencies Strong verbal and written communication skills in English Excellent interpersonal and customer service skills Ability to multitask, prioritize tasks, and manage time efficiently Problem-solving mindset with attention to detail Ability to work independently and collaboratively within teams Adaptable and flexible to work across different functions or programs Professional attitude with a positive and proactive approachEligibility Criteria Freshers and candidates with relevant experience are welcome to apply Basic knowledge of helpdesk/customer support processes is an addedadvantage Proficiency in MS Office and email communication preferredSalary & Benefits ₹18,000 per month for freshers Up to ₹23,000 per month based on relevant experience and performanceWorking Hours Monday to Saturday Two Saturdays off per month (as per Helpdesk Manager's roster) Shift Timing: 9:30 AM to 6:30 PMPreferred Candidate Profile Customer-centric mindset Good organizational and coordination skills Ability to remain calm under pressure and handle multiple requests efficiently Quick learner with willingness to take on new responsibilities

📌 Helpdesk Executive (Melbourne)
🏢 Minutes to Seconds Pty
📍 Melbourne