DescriptionCustomer Service Co Ordinator / Office Manager | Metroll Lismore Keep the branch running.
Support our customers.
Be part of the team.Metroll Lismore is looking for an organised and customer-focused Customer Service Coordinator / Office Manager to join our team.This is a varied role that sits at the heart of our branch.
You'll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.Metroll is a well-established Australian-owned business, manufacturing and distributing quality steel building products and accessories to the residential, commercial and rural construction industries.About the roleYou'll work closely with customers, sales, production, transport and the wider branch team to make sure orders are processed accurately and customers receive great service.Your day will include a mix of customer service, administration, sales support and office coordination.Key responsibilitiesRespond to customer enquiries by phone, email and in personProcess customer orders and ensure information is accuratePrepare quotes, invoices and sales documentationCoordinate customer orders with production and transport teamsProvide updates to customers on order status and delivery timeframesBuild strong relationships with customers and suppliersAssist the sales team with administration and customer follow-upMaintain accurate customer records, spreadsheets and filing systemsHandle general office administration and branch supportAssist with accounts, receipting,



banking and debtor follow-up where requiredCoordinate office supplies and general branch requirementsHelp ensure the office operates efficiently and professionallyAbout youYou'll be someone who enjoys dealing with people, staying organised and getting things done.We're looking for:Previous experience in customer service, administration, sales support or office coordinationExcellent communication and customer service skillsStrong attention to detail and organisational skillsThe ability to manage multiple tasks and prioritiesConfidence using Microsoft Office, particularly Outlook, Word and ExcelGood computer and administration skillsA proactive approach and willingness to help wherever neededThe ability to work independently and as part of a teamExperience in the building, construction, steel or manufacturing industry would be highly regarded, but it is not essential.Experience with Pronto or similar ERP systems would also be an advantage.Why join Metroll Lismore?
Join a well-established Australian-owned businessBe part of a supportive and down-to-earth local teamVaried role with plenty of prospect to learnWork closely with customers and different areas of the businessOpportunity to develop your career within the Metroll networkStable full-time employmentCompetitive salary based on experienceIf you're organised, customer-focused and enjoy being the person who keeps things moving, we'd love to hear from you.Apply now and join the Metroll Lismore team.Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Co Ordinator / Office Manager (North Lismore)
🏢 KG Talent
📍 North Lismore