We are looking for a Service Desk Analyst who can provide excellent customer service to our staff internally.
You will be part of our team that is building a comprehensive knowledgebase for our recent applications and hardware that we have deployed into RAC.
This is a 12-month maximum-term role base in our West Perth office.
What will you do?
Be the first point of contact for all IT related issues and queries
Resolve problems and queries in an efficient and timely manner via phone, email and Teams
Keep up to date with all new and existing RAC Service Offerings
Create and maintain Knowledge articles to ensure consistent and accurate resolution analysis
You will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.
Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on call
What do we need from you?
Experience in an IT Service Desk role
Excellent documentation skills
Broad knowledge of current and emerging Service Desk communication trends, e.g. JIRA
Experience supporting Windows 11, Office 365, Active Directory
Excellent verbal and written communication skills
Experience working in a diverse business environment
What can we offer you?
Training and free certification programs – we support and pay for your learning – If you have a growth mindset RAC is the place for you!
Latest and greatest technology – A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA company
Be part of a growing team and be involved in team with a great culture




Working in an environment that is embracing a continuous improvement culture using experimentation to support learning
Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more!
About RAC
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people.
We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.
RAC is a purpose-led member organisation.
Established in ****, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to **** is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact ******
#J-*****-Ljbffr

📌 Service Desk Analyst (Perth)
🏢 Rac Wa
📍 Perth