• Manage a portfolio of existing law firm customers across Australia and Current Zealand• Identify cross-sell, upsell and solution expansion opportunities• Develop strategic account plans supporting customer growth and retention• Build trusted relationships with key decision-makers and act as a strategic advisor• Conduct customer business reviews and lead commercial conversations• Partner with Customer Success, Marketing, Product and Partnerships• Maintain accurate sales pipeline, forecasts and customer activity in Salesforce• Capture customer feedback and provide insights to Product and Marketing• Build relationships with strategic partners• Achieve quarterly revenue targets while maintaining customer satisfactionRequirementsThree + years in a customer success or account management role within legal technologyFamiliarity with practice management and accounting solutionsAbility to build trusted relationships and long-term partnershipsAbility to identify opportunities to expand customer valueConfidence navigating commercial conversationsAbility to understand customers' businesses and tailor solutionsAbility to work across Sales, Customer Success, Marketing,



Product and PartnershipsConfident executive communication and ability to simplify complex ideasAbility to build credibility through honesty and follow-throughCore CompetenciesDemonstrates expertise in account management and customer success within the legal technology sector, focusing on building relationships, identifying growth opportunities, and achieving revenue targets.
Proficient in utilizing Salesforce for sales pipeline management and customer insights.Highest-signal resume keywordsCustomer Success ManagementAccount ManagementSalesforce ProficiencyLegal Technology FamiliarityStrategic Relationship BuildingHard SkillsAccount ManagementCustomer Success ManagementSales Pipeline ManagementRevenue Target AchievementPractice Management SolutionsAccounting SolutionsCustomer Business ReviewsCommercial ConversationsSolution ExpansionCustomer Feedback AnalysisSoft SkillsRelationship BuildingExecutive CommunicationCredibility Through HonestyTailoring SolutionsCross-Functional CollaborationIndustry KeywordsLegal TechnologyCustomer GrowthCustomer RetentionStrategic PartnershipsCustomer InsightsTools & TechnologiesSalesforce
#J-*****-Ljbffr

📌 Customer Development Manager – Legal Technology, Ai (Sydney)
🏢 Jobtailor
📍 Sydney