Service Centre Manager – Lead a High‐Performing Team at Our Busy Lambton Centre
Lead a high‐performing team.
Why You'll Love This Role
You'll be the heartbeat of a high‐volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.
You'll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.
What You'll Be Doing
Leading, coaching and inspiring your team
Delivering exceptional customer service
Managing key relationships with customers, insurers and suppliers
Overseeing daily and weekly scheduling in a fast‐moving environment
Monitoring performance, KPIs and budgets
Driving safety, quality and continuous improvement
Building a positive, high‐performance culture
About You
You're a people‐first leader with energy, initiative and a genuine passion for customer experience.
You thrive in a busy, hands‐on environment and know how to influence, motivate and build robust teams.
You'll bring:
Experience as a people leader, with strengths in coaching and performance management
Strong communication and stakeholder management skills
Confidence using systems and analysing operational data
A collaborative, engaging leadership style
Commitment to operational excellence and business growth
Automotive industry experience (highly regarded but not essential)
What's In It For You
Supportive senior leadership team
Ongoing learning, development and career progression
Incentive program based on performance
Employee discounts across O'Brien® and partner brands
Laptop, phone and uniform provided
Recognition and reward programs
Community service and volunteering leave
Ready to Lead With Us?
If you're passionate about people, customer experience and operational success, we'd love to hear from you.
Must have full Australian working rights.




If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
Our expertise extends beyond vehicles – since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.
In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
Privacy: To review and consider your application, O'Brien® collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
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📌 Service Centre Manager (New South Wales)
🏢 O'Brien Glass Industries
📍 New South Wales