Job Summary: We are looking for a Service Appointment Coordinator / BDC to join our growing team!
The right candidate will have a strong customer service background and computer skills.
The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.Compensation$22 hour base pay plus monthly bonuses paid on performance at month end$44,000-$55,000 per year based on performanceBenefitsCompetitive PayBlue Cross Blue Shield Medical and Dental on Day 1 of Employment401K after 90 daysPaid Time OffSick TimeVacation TimePaid TrainingCareer Advancement OpportunitiesResponsibilitiesSchedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointmentActively listen to customers, answering questions, and directing them appropriately as they requestRespond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiriesAdvise maintenance recommendationsConfirm scheduled and missed appointmentsAssist with managing service loaner fleetAssist with daily scanning of reportsAssist service advisors and service manager on daily tasks as neededQualificationsStrong computer skills, including Outlook,



Excel and WordStrong customer service backgroundExcellent verbal and written communication skillsPunctual, reliable and eager to improveReliabilityProfessional personality and appearanceAbout Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in ****.
For more than 60 years, we have been the North Shore's premier dealership group.
We currently feature Nissan, Honda, Jeep, Chrysler, Infiniti and Volkswagen.
Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success.
We are always looking for exceptional people who can help us provide our clients with the highest level of customer service.
We have a simple philosophy that if we hire excellent people and treat them like family, they will in turn take outstanding care of our customers.We are an equal chance employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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📌 Auto Service Appointment Coordinator — Bonus Eligible (Sydney)
🏢 Kelly Automotive Group
📍 Sydney