Do you enjoy solving problems, working with customers, and getting technology up and running?
We're looking for a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems.You'll help customers keep operations running smoothly through preventative maintenance, troubleshooting, repairs, commissioning, and training, while delivering exceptional customer service.About UsMatthews Australasia is an Australian family business and a leader in industrial product identification, traceability, and automation solutions across Australia and Current Zealand.
From coding and labelling systems to software and integrated production technologies, we partner with leading manufacturers and industrial businesses to keep operations moving.About the RoleInstall, commission, and configure equipment at customer sitesPerform preventative and corrective maintenance to maximise reliabilityDiagnose and resolve technical issues with a strong first-time fix rateTrain customer operators on equipment use and best practicesComplete service reports and documentation accurately and on timeManage vehicle stock and spare parts inventoryProvide technical feedback to support product and process improvementsParticipate in an after-hours support roster and occasional regional travelMaintain compliance with workplace health and safety requirementsAbout YouExperience in field service, equipment maintenance, installation, or technical supportStrong troubleshooting and problem-solving skillsQualifications in Electrical, Electronics, Mechatronics, Mechanical, or a related discipline preferred but not essentialExcellent customer service and communication skillsAbility to work independently and manage competing prioritiesCurrent driver's licence and willingness to travelBenefitsEmployee Assistance Program (EAP)Wellbeing day offDiverse and interesting field-based workOngoing product and technical trainingSupportive team environment with access to technical specialistsCareer development opportunitiesApplications will be reviewed as received, so we encourage interested candidates to apply early, as the role may close before the advertised date.Matthews Australasia is proud to be an Equal Opportunity Employer.
We are committed to building a diverse and inclusive workplace where every employee feels valued, respected, and able to reach their full potential.
We encourage applications from people of all backgrounds, cultures, genders, ages and abilities.
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📌 Industrial Field Tech: Install, Service & Train Operators (Sydney)
🏢 Matthews Australasia
📍 Sydney