About this Role
Are you a Customer Service Administrator, Service Administrator or experienced customer service professional looking for a role where great communication and organisation really matter?
As our Customer Service Administrator - Refrigeration at Dawsongroup TCS in Sutton in Ashfield, you will be a key point of contact for customers with assets on hire, keeping them informed and helping our service operation run smoothly.
Handle incoming customer calls and emails, gathering the right information and providing a professional, helpful and timely response.
Keep customers updated on service visits, engineer attendance, breakdowns, outstanding actions and any changes that affect them.
Support Service Controllers with planned servicing, breakdown administration, engineer coordination and follow-up actions.
Accurately maintain customer, asset and service information on our systems, including updating records following completed engineer work.
Work with customers, engineers, subcontractors and Operations colleagues to help enquiries reach the right resolution.
About You
Customer service and administration experience are important for this role, but you do not need to arrive with refrigeration knowledge or experience using our specific systems.
Dawsongroup is an equal opportunity employer.
We encourage applications from candidates of all backgrounds and experiences.
You have previous experience in customer service, customer administration, service administration or a similar customer-facing role.
You communicate confidently and professionally by telephone and email, particularly when customers need clear updates.
You are organised and comfortable managing several enquiries and priorities while keeping accurate records.
You have good IT skills and are willing to learn new systems, so previous AS400 experience is helpful but not essential.
Experience around service, maintenance, engineering, hire, refrigeration, fleet or field-based teams would be helpful, but we are interested in transferable skills too.
About Us
Dawsongroup TCS provides temperature-controlled solutions to customers across sectors including food manufacturing and pharmaceuticals,



combining specialist assets with a strong focus on technical innovation and customer service.
As part of Dawsongroup, we are focused on Smarter Asset Strategy, helping customers build greater resilience and agility while creating rewarding careers for our people.
Dawsongroup has more than 50 years of experience in asset rental, with a wider business history dating back to ****.
We believe in solving customers' challenges, working with integrity and taking ownership of our actions.
Our culture encourages people to Grow Together, Work Smarter, Think Bigger and Re-imagine Tomorrow.
You will join a collaborative TCS team where Customer Service, Service Controllers, engineers and Operations work closely together to deliver for our customers.
About Your Future
This is an opportunity to develop your customer service and operational knowledge within a specialist business where you can learn from experienced colleagues and build a longer-term career.
Alongside support and funded training, Dawsongroup offers progression pathways and a benefits package designed to recognise the contribution our people make.
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
2x life assurance scheme and long-term incentives.
Funded training and internal progression pathways, both nationally and worldwide.
Cycle to work schemes, plus wellbeing and mental health support.
Seasonal gifts and opportunities to continue developing your skills and career within Dawsongroup.
Not sure you meet every point?
We are looking for strong customer service, communication and administration capability, so do not let a lack of refrigeration or technical experience stop you from applying.
If you want to build your career with an asset rental business where the customer experience matters and your potential can grow, we would love to hear from you.




People are our greatest asset, and we are ready to invest in yours.
#DG26
The Company
The Company has experienced unprecedented growth over the past few years.
We have a vast number of employees, and provide support to clients from all over the country.
Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
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The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
The company
Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings.
At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.
With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.
Jade Large
Fleet Manager – Bus & Coach
"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."
David Billington
Area Sales Manager – Truck & Trailer
"Since joining Dawsongroup in ****, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."
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Documents

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🏢 Dawsongroup
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