Job Description

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At Nova Dental Implant Centre, we change lives through advanced dental implant treatment delivered with compassion, professionalism and excellence.

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We are a premium, patient-centred organisation focused on creating an exceptional experience from the very first interaction through to treatment completion. Our team is passionate about delivering outstanding care while supporting patients through life-changing dental treatment journeys.

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We’re looking for a confident, organised and patient-focused Front Office Coordinator to join our Upper Coomera team.

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This is a key role within the practice, supporting the smooth day-to-day running of the front office while working closely with our clinical and leadership teams.

The Role /n

As our Front Office Coordinator, you'll be at the heart of the patient experience and daily operations of the practice.

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You'll help ensure the front office runs smoothly, appointment books are well managed and patients feel welcomed, supported and informed throughout their journey.

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Working closely with the Multi-Site Practice Manager, clinicians and broader practice team, you'll help coordinate patient flow and communication while keeping the day organised and running efficiently.

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Your responsibilities will include:

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- Managing the day-to-day coordination of the front office

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- Creating a warm, professional and welcoming experience for every patient

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- Managing patient enquiries, bookings and communication

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- Coordinating busy appointment books and supporting efficient patient flow

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- Working closely with the clinical team to help maintain smooth and on-time schedules

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- Supporting treatment scheduling and patient follow-up

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- Coordinating communication between the front office and clinical teams

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- Assisting with daily workflow priorities and practice administration

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- Supporting complex treatment journeys and patient coordination

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- Helping to maintain a positive, collaborative and professional team environment

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About You /n

To be successful in this role, you'll have:

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- Previous experience working in a dental practice - this is essential

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- A strong understanding of dental terminology, procedures and patient workflows

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- Experience managing busy appointment books

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- Excellent communication and customer service skills

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- Solid organisational and time management skills

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- The ability to multitask and remain calm in a fast-paced environment

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- A proactive, solutions-focused approach

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- Confidence working closely with both patients and clinical teams

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Experience using Care Stack software will be highly regarded, as will an understanding of dental implants and All-on-X workflows.

Why Join Us? /n

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- Full-time position with long-term growth opportunities

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- Supportive and energetic team culture

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- Exciting new clinic initiatives and projects

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- Free onsite parking

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- Opportunity to take ownership and make the front office role your own

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- A fast-paced environment where no two days are the same

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📌 Front Office Coordinator - Upper Coomera (Gold Coast)
🏢 Nova Dental Group
📍 Gold Coast