Job Description

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Are you a friendly and personable Medical Receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide essential clerical and administrative support to clinical staff within a multidisciplinary team, while contributing to the delivery of high-quality healthcare to Defence members.

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We’re looking for a Medical Receptionist to join our multidisciplinary team at Canungra Health Centre on a casual basis , providing backfill coverage for our permanent team members.

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Rostered days will vary depending on the site’s backfill requirements but will generally be Monday to Friday, between 7:00 am and 4:00 pm .

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What’s on offer

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- Work-life balance – predictable hours, finish on time, Christmas & New Year Leave

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- Safe, respectful environment – professional, health focused patient cohort

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- Collaborative team – feel valued and supported in a multidisciplinary team

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- No financial transactions – focus on clerical and administrative support only

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- Civilian role – be part of the mission without wearing the uniform

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- Practical perks – free parking and uniforms

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- Wellbeing support – mental health resources and lifestyle discounts

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About the Health Centre

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Canungra Health Centre is located a short drive from the Gold Coast and on Kokoda Barracks. This is where officers and soldiers in the Australian Army Intelligence Corps complete their initial employment training, and all-corps training is conducted throughout officer and soldier careers.
It was established in 1942 for Army jungle warfare and infantry training. It was closed from 1948 – 1954, however reactivated during the Vietnam War. Services provided include primary medical, dental, nursing, physiotherapy,



mental health and pharmaceutical services.

Standard operating hours of the centre are generally Monday – Friday.

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Australian citizenship is a mandatory requirement for this role.

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What you’ll do

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- Keep the clinic running smoothly by providing fast, accurate, and skilled clerical and administrative support to health staff and patients.

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- Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.

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- Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.

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- Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.

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- Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

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What you bring

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- Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)

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- Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete

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- Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.

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- Sound computer literacy and experience with electronic health record systems highly regarded.

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Who we are

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Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

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Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.

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📌 Medical Receptionist (Gold Coast)
🏢 Serco
📍 Gold Coast