Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys delivering outstanding customer experiences?At Hymix, no two days are the same. One minute you're helping a customer arrange a delivery, the next you're working with operational teams to find a solution when plans change. As a Customer Service Agent, you'll be the vital link between our customers and our business, ensuring every order is managed accurately, efficiently, and with a customer-first mindset.Success in this role comes from staying calm under pressure, thinking on your feet, and genuinely caring about helping customers achieve the best outcome.About the roleYou'll play a key part in delivering exceptional service and ensuring a smooth customer experience by:Managing customer orders and delivery requests accurately and efficientlyBuilding strong relationships with customers and internal stakeholdersCommunicating proactively to keep customers informed and projects movingSolving problems and finding practical solutions when circumstances changeWorking closely with operational teams to coordinate successful outcomesProviding service that customers remember for all the right reasonsContributing to a positive and team-oriented team environmentAbout youWe're not looking for concrete industry experience. We're looking for people with the right attitude and a genuine passion for customer service.You'll bring:Excellent communication and relationship-building skillsA positive,



can-do attitude and willingness to learnStrong problem-solving abilities and sound judgementThe ability to remain calm and organised in a fast-paced environmentHigh attention to detail and strong administrative skillsConfidence working with multiple stakeholders and competing prioritiesPrevious customer service, administration, logistics, scheduling, or coordination experience will be highly regardedWhat's in it for you?At Hymix, this isn't just a customer service role. It's an opportunity to build a long-term career with a business that helps build Australia.We offer:Full training and support to help you succeed, regardless of industry backgroundA full-time 38-hour week worked across five daysShifts rostered between 5:00am and 5:00pmPotential for one Saturday shift per month, with plenty of notice providedGenuine career development opportunities across Allocations, Sales, Production and other areas of the businessA supportive team culture where hard work, initiative and growth are recognisedAccess to a range of employee benefits including salary sacrifice options, learning and development opportunities, discounted health insurance, novated leasing and employee discountsWhy Hymix?At Hymix, we're helping build Australia's communities through quality concrete solutions and outstanding service. We're committed to creating an inclusive workplace where people can grow, develop their careers, and be recognised for the contribution they make every day.Ready to build your future with Hymix? Apply today.

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📌 Customer Service Agent (City of Gold Coast)
🏢 Hymix Australia
📍 City of Gold Coast