EOI - Program Manager

Strategy & Innovation | Revenue NSW Parramatta with flexible working options

Grade:11/12 Salary range:$154,231-178,369 + superannuation and leave loading Duration:temporary opportunity to 30 June 2027

We are looking for an experienced and highly capable Program Manager to lead complex, enterprise-wide initiatives that support Revenue NSW's strategic priorities and long-term success.

Working within the Strategy & Innovation team, you will partner with senior leaders across the organisation to drive large-scale programs, improve organisational effectiveness, strengthen alignment across teams, and support the delivery of strategic outcomes.

This is an opportunity to work at the centre of key organisational priorities, providing leadership, structure and momentum for initiatives that span multiple business units and stakeholders.

What you'll be doing

- Lead the planning, delivery and governance of complex enterprise programs.
- Work closely with executives and senior leaders to translate strategic priorities into actionable work plans.
- Coordinate cross-functional teams to deliver outcomes in complex and evolving environments.
- Develop program roadmaps, implementation plans, governance forums and reporting.
- Identify risks, dependencies and opportunities that may impact successful delivery.
- Facilitate workshops, stakeholder engagement activities and decision-making processes.
- Provide high-quality advice, insights and recommendations to senior leadership.
- Establish and monitor measures of success and benefits realisation.

About you

You are a strategic thinker who combines strong program delivery experience with exceptional stakeholder engagement skills. You can navigate ambiguity, bring diverse groups together and maintain momentum across competing priorities.

You will bring:

- Demonstrated experience leading large-scale organisational or enterprise-wide programs.




- Strong program and project management capability, including governance, planning and reporting.
- Excellent stakeholder engagement and influencing skills, including experience working with executive audiences.
- Strong analytical, problem-solving and facilitation capabilities.
- The ability to operate effectively in complex environments with multiple stakeholders and competing priorities.
- Experience delivering initiatives involving organisational improvement, workforce, business transformation, strategy, operating environments or service delivery improvement is desirable.

Why join us?

This role offers the opportunity to:

- Partner directly with senior executives.
- Lead initiatives that have organisation-wide impact.
- Work in a collaborative and high-performing team.
- Build capability and influence across a diverse stakeholder workplace.
- Contribute to the ongoing success and effectiveness of Revenue NSW.

Closing Date:11:59pm Sunday 20th September

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

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📌 Program Manager - Operating Model (New South Wales)
🏢 Department of Customer Service
📍 New South Wales