At Magentus, our goal is to create a healthier society
through technology. We do that by delivering smart workflows that
connect people, systems, and data - making care more intelligent,
productive, and accessible. Whether it's supporting clinicians,
streamlining operations, or improving patient outcomes, we're here
to make a real difference in healthcare through digital innovation.
About the Role We're looking for an Associate Application
Specialist to join our Clinical Diagnostics team. This is an
excellent opportunity for someone looking to build a career in
healthcare technology. You'll work with experienced team members to
develop your application support, troubleshooting and customer
service skills, while helping laboratories and healthcare
organisations get the most from our solutions. You'll gain exposure
to customer support, technical investigations, service delivery and
healthcare applications, building the foundations for a successful
career in application support and customer success. What You'll Be
Doing Provide responsive and professional support to customers and
internal stakeholders. Investigate application issues, service
requests and customer enquiries. Assist with troubleshooting and
testing activities across Clinical Diagnostics solutions. Maintain
accurate documentation and updates within service management
systems. Build positive relationships with customers and provide
timely communication on support requests. Collaborate with
colleagues to resolve issues and deliver positive customer
outcomes. Contribute to support documentation, knowledge articles
and process improvements. Participate in incident management and
service recovery activities.



Continuously develop your technical
knowledge of healthcare and laboratory applications. What You'll
Bring An interest in customer support, healthcare technology,
application support or service delivery. Laboratory experience
within clinical diagnostics, pathology, healthcare or life
sciences. A sound understanding of laboratory workflows and
diagnostic testing processes. Strong communication and
interpersonal skills. A willingness to learn new systems,
technologies and processes. Strong organisational skills and
attention to detail. The ability to collaborate effectively within
a team environment. Exposure to software applications or
information technology environments. A tertiary qualification
(completed or in progress) in Information Technology, Business,
Health Informatics, Applied Science or a related discipline Genuine
interest in using AI tools to support troubleshooting and
streamline day-to-day workflows. Why Join Magentus? At Magentus,
you'll have the prospect to work with healthcare technology that
supports clinicians and laboratories while developing valuable
technical and customer-facing skills. We live our values every day:
One Team | Constant Evolution | We Care | Make A Difference | Trust
We also offer: Flexible work options. Learning and development
opportunities. A supportive and collaborative team culture.
Exposure to healthcare technology and clinical diagnostics
solutions. Career pathways and opportunities for growth within the
business. If you're curious, customer-focused and excited to start
or grow your career in healthcare technology, we'd love to hear
from you. Apply now and help us create a healthier society through
technology.

📌 Associate Application Specialist (Victoria)
🏢 Magentus
📍 Victoria