Job Description

Join Our Team as a Customer Experience Specialist

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Do you enjoy building solid client relationships and helping businesses get real results from digital marketing?

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At Localsearch, our Customer Experience Specialists work closely with clients to help them maximise the value of their digital marketing solutions. You'll combine problem-solving, communication, and strategic thinking to deliver exceptional service and long-term client success.

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If you're proactive, solutions-focussed, and genuinely enjoy helping people succeed, this is an opportunity to grow your career with one of Australia's leading digital marketing companies.

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About Us

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Localsearch has been helping Australian businesses grow since 1993. Today, we support more than 300,000 businesses to be found, chosen and remembered with digital marketing solutions across Australia.

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Based in our Robina HQ - just across from Robina Town Centre - you'll join a collaborative, high-performing team with access to ongoing training and the latest technology. Many of our team members grow their skills and build their careers with us.

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What You'll Do

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- Build strong relationships with clients through proactive communication and ongoing support
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- Partner with clients to optimise their digital marketing products and maximise campaign performance
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- Collaborate with internal teams to deliver positive customer outcomes
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- Investigate and resolve client questions and technical issues using available systems and resources
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- Provide clear, timely, and solution-focused support
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- Handle objections and challenging conversations with professionalism and confidence
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- Identify opportunities to improve the customer experience and strengthen client retention
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What You'll Bring

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This role suits someone who enjoys taking ownership, building trust with clients, and delivering consistently high-quality customer experiences.

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Required

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- Strong communication and relationship-building skills
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- A customer-first mindset with the ability to navigate objections confidently
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- High attention to detail and strong organisational skills
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- Initiative, adaptability, and a solutions-focused approach
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- The ability to work collaboratively in a fast-paced environment
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Nice to Have

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- Exposure to SEO, SEM, social media, or digital marketing products
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Why Join Localsearch?

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- Convenient Robina HQ with on-site café and free parking
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- Supportive and collaborative team culture
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- Ongoing training, mentoring, and career development opportunities
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- Opportunities to grow your digital marketing knowledge and client success expertise
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- Access to the latest digital marketing tools and technology
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- Flexible and supportive approach to work-life balance
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- Comprehensive wellbeing program supporting physical, mental, and financial wellbeing
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- Paid birthday off, paid parental leave, free parking, gym discounts, and retail perks
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- Recognition programs that celebrate initiative, contribution, and success
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- Regular team events and company-wide celebrations
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📌 Customer Experience Specialist (Robina)
🏢 Localsearch
📍 Robina