Well known multinational freight forwarder who offers training opportunities, and who has a history of staff retention.

The Position

- Liaising with customers & internal teams to ensure adherence to SOP's
- Monitor process flows and look for areas of improvement
- Update all customer records in CRM system
- Monitor purchase orders - daily basis
- Ensure all urgent shipments are handled efficiently
- Monitor and keep clients updated with shipment statuses/exceptions
- Processing all shipment approvals & forwarding rates
- Ensure customer review calls are completed weekly
- Providing assistance and resolving customer complaints regarding service issues

The Requirements

- Well developed freight forwarding experience
- Ability to identify and meet customer needs
- Excellent communication and interpersonal skills
- Corporate presentation
- Must have freight forwarding experience within the Australian market

On Offer

- Ongoing career opportunities
- Global company
- Excellent team workplace

For further inquiries regarding this position & many more in freight, customs and logistics with FRMSTAFF please contact Andrea Hunter on or visit our website www.frmstaff.com.au

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📌 Client Services - Freight Forwarding (New South Wales)
🏢 FRMSTAFF
📍 New South Wales