Job Description

Amazon Leo is Amazon's Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.n
nThe Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.n
nExport Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.n
nKey job responsibilitiesn
n- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concernsn
n- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presencen
n- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customersn
n- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operationsn
n- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekendsn




n- Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures n
n- Collaborate with cross-functional teams including network, software, and security engineersn
n- 6+ years of technical support experiencen
n- Experience with network engineering for large-scale networks, including diagnosing network impacting issuesn
n- Knowledge of internet fundamentals and cloud computing conceptsn
n- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced leveln
n- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control toolsn
n- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to deliveryn
n- Experience with satellite-based telecommunication networkingn
nAcknowledgement of country:n
nIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.n
nIDE statement:n
nAmazon is an equal prospect employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.n
nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.n

📌 Sr. Network Support Engineer, Leo Networking Software (New South Wales)
🏢 Amazon
📍 New South Wales