Job Description

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Administration Officer

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Christians Bus Company | Ballarat VIC Permanent Full-Time

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Be the friendly face of our Ballarat depot.

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Christians Bus Company is looking for a professional, organised and customer-focused Administration Officer to join our Ballarat team.

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This is a varied office-based role where no two days are the same. You’ll be the first point of contact for customers and visitors , while providing important administration support to our depot operations.

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If you enjoy staying organised, helping people and taking pride in getting the details right, we’d love to hear from you.

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About Us

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At Christians Bus Company, we’re more than just a Bus Company. For over 40 years, we’ve been a proud family-owned and operated business serving communities across regional Victoria.

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What you’ll be doing

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- Manage reception and provide a warm, professional first point of contact for customers, visitors and employees
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- Answer and assist inbound phone enquiries, including questions about bus routes and timetables
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- Provide professional customer service and assist with customer complaints in line with company procedures
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- Manage lost property enquiries and records
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- Maintain employee records and monitor important document renewals
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- Support charter enquiries, quotes and bookings using our Coach Manager system
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- Assist with PTV and V/Line administration, including passenger numbers, banking and reporting
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- Prepare and maintain reports and documentation accurately and within required timeframes
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- Support the Depot Manager with day-to-day administration and operational tasks
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- Maintain a qualified, organised and welcoming office environment
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What we’re looking for

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We’re looking for someone who is:

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- Highly organised with excellent attention to detail
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- Professional, reliable and responsible
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- Confident communicating with customers and colleagues
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- Friendly and approachable with a strong customer service focus
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- Comfortable working with numbers, records and reports
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- Computer literate with strong Microsoft Office skills
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- Able to manage competing priorities and meet deadlines
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- Committed to confidentiality and skilled standards
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- Filling in as a chaperone on our DEET service from time to time, when required
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Why join Christians Bus Company?

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This is an opportunity to become an important part of a busy local transport operation , working closely with our drivers, operations team, customers and management.

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You’ll have a varied role where your organisation, communication and customer service skills directly contribute to the smooth running of our Ballarat depot.

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What you’ll need

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- Police Record Check
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- Working with Children Check Employee (WWCC)
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- First Aid with CPR
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- Strong Microsoft Office skills
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- Previous administration and/or customer service experience will be highly regarded
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The details

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Location: Ballarat VIC

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Employment: Permanent Full-Time | Monday to Friday

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If you’re an organised and people-focused administrator looking for a varied role within a local transport business, apply now and join the Christians Bus Company team.

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📌 Administration Officer (City of Ballarat)
🏢 Christians Bus
📍 City of Ballarat