Key responsibilities

- Provide administrative and help desk support across the organisation
- Manage shared inboxes, phone enquiries and day-to-day requests
- Triage requests and coordinate them with the appropriate team or stakeholder
- Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
- Maintain accurate records, notes, attachments and documentation across SKG systems
- Assist with work orders, service requests and job administration
- Support operational invoicing and job costing processes by checking documentation and data accuracy
- Assist with maintaining employee, training, site, asset and compliance records
- Support client portals and CRM records, ensuring information remains accurate and up to date
- Assist with operational and management reporting

About you

- Has previous experience in administration, customer service, help desk, coordination or a similar support role
- Has excellent attention to detail and a strong focus on data accuracy




- Is highly organised and able to prioritise competing requests
- Has strong written and verbal communication skills
- Is confident dealing with internal stakeholders, clients and external providers
- Can work comfortably across multiple systems and software platforms
- Takes ownership of tasks and follows matters through to completion
- Has a practical and solutions-focused approach
- Is comfortable working in a busy, team-oriented environment
- Understands the importance of confidentiality, compliance and accurate record keeping

About us

SKG Group is a rapidly growing national organisation with a robust reputation for service excellence. We are a values-driven organisation that invests in its people, offering career development and progression opportunities within a supportive, experienced and collaborative leadership team.

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📌 Administration Support (New South Wales)
🏢 SKG Services
📍 New South Wales